Ryan, LaToya and Alexsis were all wonderful and so helpful!Full Review
I currently live in Texas and made special arrangements to come "home" to move my belongings from my former residence into this facility. On Thursday, July 25, I went to the facility to secure a unit to move my things into. It was as described on the website, so that was great. However, having the entire facility close at 9:00pm is absolutely ridiculous! Being several hundred miles away depends on accessibility because I'm at the discretion of other entities. I hired movers to get my things and only one service elevator was working. This dramatically delayed being able to get things in quickly. We were locked out at 9:01pm and I was stuck with a truckload of belongings. I had to pay for additional days for the U-Haul to be stored. I was able to return on Saturday, July 27th only to find that padlocks were put on the two units I had already paid for on Thursday. Another ridiculous policy is that the office closes at 3:00 on Saturdays (this is typically the busiest day of the week for people to move their stuff) and I literally had to run across the parking lot to get LaToya to stop. She informed me that she was already clocked out and couldn't help me, I had to BEG her to verify the units that I had already paid for and she also said it was not possible that padlocks were put on my two units. Again, I had to BEG her to come up and look for herself. Once she finally came up to look, she saw that there were indeed two locks on the two units I had already paid for. She took the locks off, thankfully, but what if she had left the premises and I was stranded with the second set of movers and no way to move my things in? Closing at 3:00 on weekends needs to be remedied, I understand that someone is on the clock, but because of this facility, I had to pay an additional $400.00 to have my things moved in.Full Review
a little pricey. I was not aware of the additional insurance cost until i moved in. That's an extra $120 annually that I dont really need.Full Review
This facility has friendly and helpful customer service and the property appears to be well-maintained. I am renting a parking space only so I did not see the other areas of the storage facility besides the office and my parking area. The facility is convenient for my needs. I would recommend this storage facility to a friend.Full Review
I reserved my unit online then went in to inspect the facility to see if it would meet my needs. I was moving from one storage unit that was extremely difficult to get in and out of and whose prices were very high. What I found was a place where the people were extremely friendly, extremely helpful and a unit that was very well taken care of. Everything was explained to me in detail and they went out of their way to make sure my experience was smooth. I highly recommend Pelham Road Self Storage.Full Review
Perfect location for our purposes. Only irritation was several phone calls at my crucial time to pin down my arrival time (noon) so that someone would be at the facility to handle my paperwork. I expect someone there during the noon hour without 3 extra phone calls.Full Review
Cindy was great! I had an absolutely awful experience with another storage facility and had to have a new unit fast. This location was listed at a great price and the check-in service was above exceptional. Thanks, Cindy, for being so pleasant and accommodating!Full Review
It has really easy access. I was toured the facility, everything was neat and clean. Access was simple and there were carts available for general use as well.Full Review
Stefanie is very helpful and she knows what she is doing.
It is rarely to find honest people who take their time with the customer.
I definetly would reccomend this storage placeFull Review
I was impressed with this facility several years ago when I went to pick up a piece of furniture that was being stored there by the person I had purchased it from. So, when I needed a storage place, this is the first place I went to! They are SO nice and helpful, very friendly and very knowledgeable! Extremely willing to work with you to make sure everything is to your liking! Highly recommend!Full Review
No 5' x 5' Units Available
No 5' x 10' Units Available
10' x 10' Unit
1st Floor, Climate Controlled, Humidity Controlled, Interior, Light in Unit