Hwy 45 Bypass Storage

Thank you for your review, Latisha. I understand your frustration and appreciate the opportunity to clarify the situation based on our records. You visited your unit the day prior to your call and were able to open the door, though it required assistance from other people at the facility with you. However, no issues regarding the door or the presence of mouse droppings were reported to us at that time. The only mention of mouse droppings was in your review. When concerns arenﾃ｢竄ｬ邃｢t brought to our attention, weﾃ｢竄ｬ邃｢re unable to address them or offer a resolution in a timely manner. During your call to our Call Center the next day, you stated this was your first time visiting the property when asked, which was not accurate. This miscommunication contributed to confusion when our team attempted to assist you. To resolve the matter, our manager offered you a cleaner, alternative unit. You chose not to take that option. In the course of that conversation, it was mentioned that if you moved to the new unit, we could check to see if the maintenance person may be available to let you relocate your items within the facility on his trailer. However, you would have been responsible for loading and unloading the trailer yourself. This was a courtesy possibility only and not a guaranteed or scheduled service. Still, with the U-Haul return time in mind, we made sure that you could secure your items in a second unit, until such time we were able to make the necessary repairs to your occupied unit. We are committed to providing professional, respectful service to all tenants, and we expect the same in return when working through challenges. If you have further concerns, please feel free to reach out to us directly at 731-668-8393.