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10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

9951 Airport ParkwayKingsport, TN 37663(512) 361-1686

2 out of 5 - based on 5 reviews10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

About 10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

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Available Units

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Not sure what you'll need? Need help determining what are right for you? We can help!
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8' x 10'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
1 left at$94.00per month
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5' x 20'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
1 left at$95.00per month
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10' x 15'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
$124.00per month
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10' x 18'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
1 left at$145.00per month
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10' x 20'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
1 left at$175.00per month
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10' x 25'Unit

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Roll Up Door
  • Climate Controlled
  • Interior
2 left at$229.00per month

Available Units

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12' x 40'Parking Space

FIRST FULL MONTH FREE, NO ADMIN FEE, & FREE LOCK!

  • Drive Up Access
  • Outdoor-uncovered
1 left at$62.50per month
Customer Reviews of this Facility (5)
Very helpful and prompt response
Unit was clean and ready to move in, nice to have security on site and all codes worked the first time.

10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

Price - 3/5
Paperwork - 3/5
Service - 3/5
Cleanliness - 3/5

Manager's Response

Tina, Thank you for your 5-star review! We are happy to hear about your experience with our facility. -Management
Continual Rate Increases not keeping up with the value and services provide
A new management company took over in 2020, and since that time, a new rate increase occurs every ~ six months- the average increase is ~20%, with a cumulative increase of 49% over a span of 16 months. The storage units rent has never been late, nor has there been any complaints from us, the customer. Neither facilities nor customer service has improved (in fact, customer service now has waiting times on hold), nor can management detail the reason for the increase; I can only assume that since they have customers hostage, during the profit handsomely. I would not recommend this facility nor any facility managed by 10 Federal Storage, LLC its partners and affiliates. 

10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

Price - 1/5
Paperwork - 3/5
Service - 2/5
Cleanliness - 3/5

Manager's Response

Thank you for your review. We appreciate you sharing your experience and sincerely apologize for the inconvenience. Our rent increases are based on the current markets and prices of nearby competitors. You will find that our prices are less than other facilities in the area. With respect to the customer service department we uphold a standard of answering call under one minute of someone being on hold if someone doesn't answer immediately. Though, we can assure you that we will look into your claim to ensure we are still following protocol.
beware
beware that making a payment to this facility will take you hours, days. 19th call in que is not uncommon with over 2 hour hold times. If you try to set up account to pay online you will encounter an error. customer service is non existent unless of course you need to reserve a unit than you can speak to someone right away however that person can not take your payment and can only give you a phone to call please think twice before booking

10 Federal Storage - 9951 Airport Pkwy, Kingsport, TN 37663

Price - 3/5
Paperwork - 3/5
Service - 1/5
Cleanliness - 3/5

Manager's Response

Thank you for your feedback. I apologize for your long wait time. Our customer support division was closed on Thursday and Friday for the Thanksgiving holiday, per the email sent out to all customers on Tuesday afternoon. They have reopened for normal business today, Saturday November 27th. I am unable to see your account in our system with the information provided, if you are still experiencing issues please feel free to reach out to us. -Management
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