Storage King USA - 120 - College Station, TX - Wellborn Road

Absolutely the worst customer service I have had in a long time. Call a week before I needed a unit and was told the only was to get the “special price” was to book on the web. Was told at that time they had plenty of units available. Put in a reservation on the web and was only asked my name, date of move in, and unit size. I was really not comfortable with this and wanted to be able to put a deposit or pay for the unit…something. Could not do this on the web without starting the contract on that date. This caused timing issues for me so all I could do was get this reservation. My wife called the day before our move in to see exactly what we needed to do. Gave them our name and was told they do not have a unit for us. My wife says we have a reservation and was told that did not matter our name is all they need and the reservation number did no good. The online system was overbooking….sorry. So I told my wife I will go talk to them and see what we can do. I walked in the location told them I have a reservation. They ask me my name and I said I have reservation wouldn’t that be better than my name. I was told no. So, I told them my name and got a speech that they had already spoken to my wife. I then asked if they had anything else I could rent other that the size I had reserved. At that point I was informed they had absolutely no units. So I thinking to myself what kind of stupid games are they playing…..If they have no units why are they even looking up my name they knew already knew the answer. All I got was I’m sorry. Companies that have process problems and can only say I sorry and offer no solutions are worthless. I would stay away. I would have given them a 0 but the scale would not go that low.

Was only able to come after closing time, made concessions to stay late to meet me. Staff was extremely friendly, and prepared for any questions. Great facility, very clean, super helpful!!!