Public Storage - Dallas - 12343 E Northwest Highway

Ali C

February 1, 2026

Unfortunately I had to end my unit due to immense rodent feces and rising cost every year.. This property has A rodent infestation. My unit was ravished.. rodent feces all over everything. I had collectors items, and so much stuff and there were dripping all over everything as well as liquid excretion all over everything so much So, that alot had to be discarded and or sanitized before I could handle it. And there was absolutely NO food in my unit to attract mice. I had to put a tarp up, but the damage was already done. Also the unit cost kept increasing$20-30. I moved my things into another storage facility. Last but important issue is the lack of in personal staff when you call the numbers. I sat outside for 4 hours trying to wait for an attendant to use a key when all the door pads where out of order for 4 days. The attendant on the kiosk told me it could tale 24 hrs to call someone.. when they knew the key pads were out for past 4 days due to dallas storm. Which Caused me to leave 4 hours late for an 8 hr drive which then forced me to stop and stay in a hotel overnigh, an unexpected expense. The ONLY Bright spot was Jasmin, the attendant that helped my my move out day 1/29/2026. She gave me access when no entry access pads worked etc.. and was kind and helpful.

Jennifer P

February 1, 2026

Automated customer service. No human works there. Reviews that talk about a manager must be fake. There is a box where you can virtually talk to someone in a call center. Every single access box is broken so you enter through a busted door. All of the doors are numbered to make absolutely no sense. The unit they rented me online one of the locks had been sawed through. I was told they could put in a work order. But whoever unlocked it and put a blue ziptip thing on it, knew it was busted and did nothing. Most units were missing lock, doors were busted, not wheelchair or even cart accessible as there are steps inside to the 1st floor units. Seemed pretty cold for "climate control". I am worried about what summer will feel like. Not the quality I expect from Public Storage. This place is trash. I regret paying for this online.

Barbara McCormick

Raini does an EXCEPTIONAL job!! Very professional, attentive, friendly, helpful, a REALLY, meticulous hard worker. Unit & property grounds were spotless. Highly recommend, thank you!!

Johnathan Reyes

Manager is really nice and helpful. Showed me around the storage I needed. Very welcoming . Guided me through the whole online process.

Joel Lopez

Raini and Rocky were great help. Came in with a reservation and got my unit rented out within 5 mins!