Public Storage - Houston - 1165 North Loop West

Kyle Smith

March 1, 2026

This place is the most inconvenient storage facility. Access hours are limited, especially so.on the weekend. There is never an available cart. Massive warehouse has 3 carts for use, each one in bad shape. Rents are high. Automatic gates and elevators rarely work correctly. The people who work here are very unhelpful. If I could give 0 stars I would.

Lauren Werner

I’ve been using Public Storage for a few months now and have even gone through downsizing. The property manager, George, has been the most helpful person to guide me through sizing and finding the right unit. I’d recommend this location to anyone!

Laura Walpole

January 30, 2026

Rarely anyone on site for assisstance. When they are there, they are very limited in the help they can provide. My door has been broken since move in and no one seems to know if it will ever get fixed. App rarely works for elevator access or exiting facility.

shahveer abbasi

Shana was extremely helpful and welcoming from the moment I walked in. She made the whole storage rental process quick, easy, and stress-free.

Madison Allor

December 16, 2025

One of the WORST experiences. There is only someone here 2x a week. Rented out a unit showed up to access that unit, none of my access codes or locks on my phone unlocked the gates to any door in the facility. The numbers go straight to a voicemail to where you’ll never receive a call back. Talked to a few people moving in and out while waiting for an hour for someone to open the gate and doors for us, they also mentioned there’s no one to help/answer questions. Also, increasing rent after the first month. Can’t access your things unless it’s before 6pm as well. Never dealt with such an unprofessional place. Save yourself, go elsewhere!