Public Storage - Houston - 5323 Milwee Street

Tezzie Gilbert

I’m very grateful to the team at Public Storage-Milwee. Thank you for your assistance and patience yesterday! It did not go unnoticed or unappreciated. Keep up the good work!

Destiny Salinas

This was my first time renting a unit and Ms. Jeanette was extremely helpful! She was patient, understanding and made everything super easy for me. I will definitely be asking for her every time I come to my unit!

Tyrisha Chambers

Awesome customer service!!! TT and Jeanette were very respectful, informative, and patient. They really made the move in/ exit process a smooth flow! The units were a great size and the whole facility was very clean and a great temperature. Highly recommend this facility. From the attendants TT and Jeanette to the overall campus… you can’t go wrong!

Sidney LaBove

Today, I had the pleasure of doing business with Rory at the Milwee location. He’s very knowledgeable of his job and attentive. The staff is more than accommodating and welcoming.Highly recommended. I’m a return customer.

Ashley Johnson

August 18, 2024

Nice location. Staff idk. Asked if the PM on duty today 5p 08/13 could check another floor for carts and was basically told no. I was told, “ the people on 3rd are using both carts”. When I moved here there were 3. And so I asked where the third is and was told “I guess it walked away”. As she the PM sat there with a non uniformed person behind the counter just looking and waiting for me to leave. Didn’t even budge. Didn’t ask the other people to only use one. When I was employed by PS not even a year ago, a basic rule we told customers was to only use one to leave one for others. There are now three cars on site ready to move and only one person using all available carts and a PM not even willing to ask the people as a kind gesture. It may not be a set rule but damn where’s the customer service here??? I could care less if she’s mad either. She didn’t care that I’m inconvenienced. But I’ll add the property is nice and it’s very clean, but PM is clearly not great at customer service. Seconded time meeting her and got the unwelcomed vibe. Another edit: a lady with access went to 3rd floor and found the other cart the PM REFUSED to go check for because she was chilling with her friend. Oh and if you expect climate control… it’s gonna be hot. The doors looked like this and there’s only one elevator in Peking… so we are in line to use the freaking elevators 😂 Definitely moving out in the next 24 hours 👎 zero stars if I could. Nice “looking” but absolutely trash.