CubeSmart Self Storage - Spring - 610 Sawdust Road

Front desk staff was SO helpful. He was polite and friendly, efficient, fast at getting my lease worked up. I ended up upgrading to a larger size at the last minute and he made it so easy and did it fast! Customer service is at an all time low these days, but not here! He was so helpful, highly recommend. Facility is clean, all doors and equipment seem in great condition and secure. Property isn’t fully fenced, there is a warehouse on the backside that you are able to drive through to get to this property but the doors are entered by key code only and lots of security cameras in place and running 24/7.

Moved in to 2 smaller storage units in Spring, TX near The Woodlands mid Feb '23. Was told the door in the rear of the storage facility was the closest to my units. I assumed the perimeter fence of the facility completely encircled the facility parking/ unloading lot. 2-15-23 pm, as it got dark, my husband and I were unloading several truck loads, intermittantly taking cart inside to units. My well-hidden purse was stolen from the truck. By Cubesmart storage video, the man had been waiting in the shadows back there, watching us for an opportunity. Later, we learned that the perimeter fence does not enclose the property & cars are able to enter/exit freely from a nearby warehouse area. It was also discovered that there appeared to be homeless living in the back of the facility parking lot. To continue the move into the units, I went during the daytime & only used the front door by the office. Unfortunately, the coded front door was not working so that door was left unlocked, able to be entered by anyone. In speaking to other renters, this is an ongoing issue there. The staff has been great through this, affording support & assist. Hopefully, they will stop recommending anyone use the back entrance door. Unfortunately, I would not consider the facility to be secure. I am thankful we were not harmed and that the robber will be caught by video & card charges: a felony.

Very clean, helpful staff, lighting was great, the electric sliding door need to be repaired not functioning