GOT Storage - Layton

I'm new at renting storage and it seems pretty pricey to me, but that's probably how it is in general. The paperwork took awhile, partly because I had to wait for the person in front of me. They should have had 2 employees working in the morning. Otherwise, all went well.

When I signed the contract, I had to wait about 40 minutes for the one person working there. She was unapologetic about the wait. The first time I tried to use the access pin pad, it said "access suspended." I called and called Sunday and Monday with no call back. after two days of calling a young man picked up. He had to fix the code while I waited for about 30 minutes since he was helping someone with a truck rental. Today, I tied to enter to obtain some legal documents but again, access suspended. I called and talked to Allison, she said my payment had not been received. It was debitted from my account on 11-2-16 cleared my bank and was cashed. She was insistent they did not have it. She kept hiding behind and explaining "policy" explaining that she will get fired if she lets me in. I asked for the name and contact info for the person that will "fire" her. She said his name is Ray. Instead of providing Ray's contact info, she gave me someone else. Everything about this place is sad. Poorly managed, understaffed and ridiculous policies that ensure they can hold your stored items hostage with or without a just reason to do so.