Public Storage - McLean - 1510 Spring Hill Road

Public Storage on Tyco Road, McLean, Virginia, is a very solidly run operation. The personnel are courteous and friendly; the spaces are well ventilated and secure. One problem we encountered was on a Sunday: the weekend is when a lot of people visit their storage spaces and this was no exception. However, there was only one person on duty and she was overwhelmed. There were enough carts to be used and we were told that if we wanted to use one of the carts kept at the front office we would have to leave our drivers license. The woman on duty had not even had time to have her lunch and wanted to leave to grab something to eat. This would have left us waiting for her to return in order to get our license back. When we first rented the space no one mentioned this restriction; we were told we might have to search for available carts but not that there would not be any carts available at all. It was an unpleasant and very inconvenient surprise. And for the weekend Public Storage should have had two people in the front office. We recommend going during normal business hours during the week if you can. There were more carts available then and sometimes there were three people in the office. They said that part of the problem is people stealing carts, which is really disgusting. I sympathize with Public Storage on that point, but they need a better solution than requiring people to leave a drivers license because the carts are either all being used or are scattered on various floors throughout the facility.

Over the last few years I have been struggling to deal with guardianship of a mentally incapacitated parent who hoards severely. With short notice I had to clean out 2 large houses for sale. I showed up at Public Storage in a prime location for my needs and found everything I needed from a range of storage unit sizes, a clean climate controlled environment, security, and a kind, friendly and helpful staff that recognized me as a customer on each of many desperate visits with a smile and cheerful encouragement in this rough process. I wish everyone I worked with in this process was as cheerful and professional!

Staff was quick and friendly. Great service. Clean storage. Good rate.