Public Storage - Tacoma - 9815 32nd Ave Ct S

Loved Scott and his willingness and ability to help! Made moving so much easier

I was informed after having been missing and thought gone forever that my car had been stolen for almost a true five years. The late night phone call from the Sheriff's Department announced that they had found it. I couldn't believe it! I was shocked to say the least and could not sleep the entire night wondering how I would go about secure the vehicle knowing that I needed to act swiftly because I was two states away and knew that every additional day the car was not moved out of the towing yard, the charges would grow exponentially. I first called mom & pop storage facility's and quickly was turned down. My vehicle title, which I had left in storage in Washington State, I never thought a million years, I would see this vehicle again, so carrying the document with me seemed overly pretentious. However, when I presented my dire situation to the lady's at Tacoma South and North offices - Rebecca and Dee. They quickly went into action. They bounced off of each other to make sure that I could get my car into one of either of their properties. Prior to calling the local offices I had reserved a 10x20 space on your website, I believe it made my request a little easier showing this prior commitment. They told me that since my case was a bit extraordinary, they would allow the exception and went forward in trying to secure the already reserved space. Unfortunately, the vehicle that occupied the space I reserved, even though it showed it reserved, also reported that the new owner could not move it for another 3 days, so there was nowhere for my car to be placed. This proved to be a sticking point since there was also no 10x20 space at the North Public Storage site. Long story shortened; the two put their heads together and said they could get me into a 10x20 storage garage for $1.00 the first month and $201 thereafter. This is the route we followed through with to immediately place and secure the vehicle from the towing facility without compounding further impound fees. My only thought or complaint would be that while a reservation could be taken via your website, the reservation was not worthy of an actual empty space for me to truly occupy. Otherwise, nonetheless, a solution to the problem was found. Mission accomplished. The two lady's were exemplary throughout the process, They never lost sight or focus of the main objective. Ultimately, I save not only a huge amount of money but also time - I did not have to book an immediate flight out to secure my car. It is now safely housed inside your well guarded facility. This gives me great peace of mind. Thank you once again. Best Regards,

I want to thank PS for having a wonderful employee named Lorena property # 08255. I was in need of storing my furniture as soon as possible and...Lorena was there to answer all my questions and take care of my needs. I was not aware that the property had an on-site manager 24 X 7. I immediately felt safe and very secure knowing my items would be guarded. Most important, I was very pleased by Lorena's smile and personality. She was outgoing and very pleasant. PS is very fortunate in having her in there employ. I'm glad I picked Public Storage.