Public Storage - Germantown - 102 Northwest 13797 Spaten Court

Arrived to see where I was to parky vehicle and the gate was non operational. Eventually got in and toldy spot #. Went to find my spot and there were no #'s visible due to snow, at which time I was told to shovel until I found corresponding spot. HAH!! Not why I pay $$ to shovel countless spots to find the one I rented. Anyway, go back later in the day to leave my car for several months while I do my trucker thing to find the gate is still broke, no note, no one to talk to and no option but to leave my car at the entrance to the facility and call them when open to let them know someone will love the car over the weekend.btuen I was told the car would be towed if it wasn't moved. So I finally get someone to move the car only for them to find snow covered #'s as well and subsequently the car was parked in the wrong spot. Meanwhile I'm gone for 6 months the local person with my key is gone on vacation for 3 weeks and no resolution to the situation 5 days later.

Very easy access, very clean with friendly staff.

I would've given 5 stars in the summer but it's winter and there's one thing that has made me and I'm sure many others quite annoyed! Your snow and ice removal needs to be addressed ASAP! Get a skid steer and dump it over the fence, or something. Yesterday I had to scrap and shovel the ice and packed snow at the two doors at either entrance to the in door storage units. I wasn't too happy about that! I pay a lot of money. Thank you