Used this facility for several years and the service and facility were consistently top shelf. Very clean, staff and management very helpful and quick to respond to questions. Location provided for easy access and safety. I will definitely use them in the future if the need arrises.Full Review
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
The 2.5 stars is for the ease of online booking.
The facilities: the day I moved in the double sliding doors were broken as was one of the two elevators. My code was not functioning and the staff person could not figure out why. You have to purchase a specialty lock that is only available at Self Storage.
Booking: there was a sale on many different units December 2020. However, the 5x10 did not have a sales price. So I opted for the larger 6x10 as it was listed as $66. A similar rate to the current one listed above. So I booked it but saw $88 on the e-contract. I called and was assured that it would be adjusted. Long story short, the folks who answered the phone are not onsite, and the phones were down at Ashburn. The lower rate hasn't been honored and I haven't pushed the issue because I dont have proof. Also, I somehow ended up purchasing two units--I'll take the fault. However, it took an entire month and much badgering to be refunded my deposit.
Billing: my first bill came and it was $20 more than it should have been. I was told multiple times that it would be adjusted. Only to receive a late fee while waiting.
Throughout my communications with the staff, Ive been promised communication with management. Never happened. When I finally got a message from the Assist Management by happenstance, she didnt apologize for the myriad of inconveniences nor did she acknowledge the issue. I'm wary about this contract considering most companies are at least kind and customer-centric at the outset. That has not been the case.Full Review
I was flustered and tired. The Staff was calm, professional, gracious and encouraging. The Storage spaces were convenient, clean and easily accessed 24x7
Not only no complaints ... I would recommend them highly!Full Review
I got a great parking spot for my trailer. The staff was very helpful & courteous. They got me set up and all the paperwork done pretty quick.Full Review
I don't often leave bad reviews, but I have had a horrible experience with this facility. I set aside the day to move in and after standing at the elevator for 15 minutes waiting for it to come down a moving truck employee told me that they had timed out the elevator unit by propping the door for too long and now neither of the elevators were working. Things happen and I understand that, but the attendant at the facility knew of the issue and did not put a sign out to let people know. Then when I saw her she said that she would call me when the issue was resolved. I never received a call. When moving stuff you set aside time and when you can't do the work everything is delayed. I cannot support anyone deciding to use this facility and I will likely cancel and use another facility in the area. I still have not been able to move in 5 days later because my weekend day set aside was OBE. No one has contacted me to make this right and I have not even installed the lock yet.Full Review
5' x 5' Unit
3rd Floor, Climate Controlled, Interior, Roll Up Door