These guys were so helpful and had such a great customer service.. really tended to our needs and gave us a good spot convenient for us.. feels so safe and secure we feel great knowing our belongings are well looked after.. thank you for everything!Full Review
Clean and love having my boat under cover. Very well lit at night!Full Review
The manager Jerry was extremely helpful and answered all of my questions politely and accurately. The facility is open for moving 6am-10pm and there is a gate wi 25th a specific code for each person. I also got a great discount with the first month free! Good value and good service!Full Review
i got a good pierce of the 10x10 storage and the customer service is goodFull Review
I was very concerned about security, and the cameras, codes for each area, and the unusual lock provide great peace of mind! I also wanted climate control for the summer heat, and since it was about 97' outside, the cold/cool air was refreshing as well as reassuring! The floors were shiny from being buffed, and there wasn't a single piece of , well, anything on the floors! The carts provided were a very manageable and SO appreciated!!! The staff was amazing, both in the office & the lady who drove the truck over for us to use for the move in (& for no charge, too!!). I would rate this a 10 out of 10!!Full Review
They were great at not making you feel like just another customer. The staff was personableFull Review
This is my first ever experience renting a storage unit. It was a last minute reservation I did en-route back to the OC from Perris. I was going to store some of the items at a local warehouse belonging to a friend in Irvine, I knew though that the entire contents of the 6x12 cargo trailer would not fit in the space I was allocated and decided to temporarily store them in the IE as storage rates are a fraction of what they are in The OC, insane actually. Leah was very professional, very pleasant and very helpful through the entire rainy day process.
I highly recommend Leah and staff at Life Storage.Full Review
only thing is cant use wheeled carts after they close.Full Review
This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!Full Review
Prior to renting with Price Self Storage I read many reviews. Of course no one can disagree Ashlie is wonderful in customer service. And as I seen during my visit in the office with customer care and going the extra mile. My own experience was positive.
But as one reviewer said in a more negative review it's about more than customer service. Many complaints where about the gate hours and rent increase. From my experience with prior storage rentals both are part of every storage location. 1) to secure the property and their commitment that are valuables are secured and 2) just like apartment/home rentals - rental price increases.
What Price Self Storage offers that no other place does is the honesty of what you their value customer can expect from them. Not only is this information (gate hours and rent increase) verbally informed to you but it is in their lease agreement. Prices increase every x amount of months and the gates are available for access during these hours and closed during major holidays. I was surprised to hear no access during major holidays but I can respect it since I will refer back to their commitment of security.
Only thing I can think of that I read in the review but was not verbally informed to me was that a fee is charged if you stay a minute over gate access hours. However I did not thoroughly read the leasing agreement so it might have mentioned it.
As for a 4 star that is only because I don't rate anything over a 4.Full Review
Staff was awesome and courteous. I was able to get in and get out quickly so that I could move my stuff to storage. The free moving van was a nice touch. Best prices compared to the others in the area.Full Review
Had the largest size that I needed. service was good. place is clean. Price? A bit high. Insurance is expensive for the amount you get but I will have to show them I have home owners to get it taken off my bill.Full Review
I would not recommend this place to anyone. i chose this place because having AAA, the price is very reasonable, of course when i went in to sign paper work the man inside wouldn't even try to scan my card because it wasn't a physical card, it was through the AAA app. He refused to take it because " there was no expiration date " which there was, he said " his computer wouldn't scan it " he didn't even try. Therefore i had to miss out on all the benefits. Which i'm pretty sure AAA didn't make a "My card app " for it not to work. I sucked it up and paid for everything. I asked them to set me up with a u-haul and the man agreed, of course he forgot to do so and sent us off. After trying to find a u-haul place that was still open, we found one loaded it up and headed to the storage unit. I got there after office hours had closed and found my unit still had their padlock on it. I was so over this place but i was not going to head back home pay u-haul and extra day and search for another storage unit. I had to call the emergency security number and explain to them what happened. They connected me to the man that helped me earlier and he said he would be there in 20 mins. It ended up taking him almost 2 hours to get there. I was so frustrated, you only have access to your unit until 9p.m. and if you are there past 9 you get a fine.. I wasn't very happy with the fact that it was 20 to 9 when he finally showed up. When he finally got there all he told me was " I'll give you extra access time and knock $10 off your bill " $10?! I thought the first month was free considering i had to pay $130 for the first month and $20 for a lock but no they are calling me, emailing me saying my rent is past due . So i guess i have to fork up another $100 for the 16 days I've had the unit. This place is a mess . As i said before i would not recommend it.Full Review
Nice clean storage unit the staff is very friendly and helpful. Love being able to reserve a unit on line saved a lot of time running around looking for one.Full Review
This facility is clean, safe and convenient. Staff is friendly, win win!Full Review
This storage place is free of clutter, no garbage cans in sight that way, no one would leave their trash behind. The staff were very helpful and patient. And it's closer than I thought it would be from my home.Full Review
Reserved a storage unit for the following week. Manager called me, told me about the storage and confirmed my reservation on the same day she called. Went on the scheduled day and was told there was no more available units and my reservation was just a inquiry. No where on the sheet did it says such. Left and about 20 min later I got a call from the staff. Staff was great, but they need to let customers know reservations are just a inquiry.Full Review
Ir was an overall good experience. Clean an friendly staff.Full Review
Everyone that I interacted with at the facility had been excellent in terms of customer service and help in general.Full Review
The online help to find a storage unit was excellent. It gave me the information to find the right storage facility and the going rates for each place. The one I picked contacted me immediately, gave me a very warm feeling of respect and courtesy. The processing was fast, easy, and affordable for what I needed.Full Review
No 5' x 5' Units Available
No 5' x 10' Units Available
10' x 20' Unit
Alarm, Available for Indoor Vehicle Storage, Drive Up Access
What blew me away the most about this facility: I booked this space around 1pm on a Friday scheduling to move in that day. I received a call from the facility within 10 minutes to confirm my booking and answer any queries I might have. This promptness was absolutely exceptional. The space was perfect for my purposes and the cheapest I could find in all of the wider Los Angeles area. If Iâm storing things while Iâm overseas again, Iâm storing them here. The staff are friendly, dedicated and helpful and I wouldnât hesitate to recommend this facility to anyone.Full Review
The paperwork took longer than 10 minutes but she was prepared and waiting for me when I got there. It was a rather simple process. I got a nice clean unit. They were clear on pricing and increases. Chrissy was very helpful! It was definitely worth the switch.Full Review
I thought the Coronavirus would have made it difficult to get a unit for the first time, but I was pleasantly surprised. The manager was great to work with. She answered all my questions.The unit was very clean.Full Review