Yesterday, I went around to various storage facilities. Many were old and did not appear very secure. This facility is brand new and use to be a warehouse. It is located in a industral/commercial area but only a few blocks from Costco in Carmel Mountain.
What I liked about this facilitity is they are
BRAND NEW- clean - gorgeous and look very secure
big doors metal roll up doors on all the units that are 10 feet wide.
Extra high ceilings on the bottom floor
Hours are 6 am to 10 pm.
The prices were much better than older not climate controlled units.
ANd they are currently offering a free month! 7.2019
Negative... only a few drive up units available that are outside
Wendy was very helpful and friendly!
I highly recommend to tour this unitFull Review
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
Monica was working and what a smile you get when you walk in. She know what she is doing and had us out the door in 8 min.This place is very clean and first months rent is FREE. This is the best place in San Diego for storage.Full Review
I would recommend this facility to anyone that thought they needed storage. Lee was very helpful and friendly. Made our moving very easy. Thank youFull Review
i got the 5 star treatment the very moment i walked in to the office .Full Review
I picked a unit that was on the 3rd floor so that the price was a little less than the others of the same size. Slowly but surely they have continued to raise the price. It went from $150 to $175. I just received a notice only a couple months after the last increase to now $185. This is ridiculous and there is nothing so special about this facility to make me want to stay. That is it! I am now looking for a new suitable place to move my belongings.Full Review
No 5' x 5' Units Available
No 5' x 10' Units Available
10' x 15' Unit
Interior, Roll Up Door, Upstairs (Access via Elevator)
Fast, Friendly, and affordable. Great location, and clean facilityFull Review
I was very happy with the facility and the customer service. My only complaint was the lack of infromation from the person that helped me. The $14 fee for insurance was not mentioned, that I saw, in advance. When she mentioned it I was trying to find out more about it and I really felt that she was not open with information. She should have mentioned in the begining when I was signing papers that my rental insurance might cover it. I asked many questions in order to find that out. Other than that I am very happy.Full Review
We just moved into a storage space here and the building, while a little old, is pretty clean and well kept. The lady at the front desk was excellent; she was very helpful in answering all of our questions and gave us a nice run through of the building to show us through the spot.Full Review
The unit is clean, cool, well-lit, and easy to access. The facility is also very well-maintained. And at this point, the price is very fair. I'm hoping the price doesn't skyrocket in the coming months, but at this point I'm very satisfied.Full Review
Hospitable, Clean building, easy check-in, Covid conscientious, cool building and secure.Full Review
I cannot figure out how to amend or add a comment to my previous review so I am posting a new one. A few days after I moved in I returned to the facility and spoke with the representative who gave me a verbal that the price was updated in the system to $105 per month as agreed. They still did not send me anything in writing showing that was my rate. A few days later I believe they saw my review here and called me to follow up - at which point they finally emailed me a monthly invoice showing my rate as $105 per month. I appreciate that they did finally honor the correct rate, but it was still a negative move-in day experience to deal with the hassle of signing multiple versions of the contract showing the incorrect rate and the shady practice of having me sign one version that showed the cross-out with the correct rate written in, followed by another one that they were "actually putting in the system" without the crossouts. They said this was company policy and the system would not let them do otherwise, but I suspect this was actually an attempt for bait and switch and they may do this to other customers who do not challenge them to put something in writing showing the correct rate, leading to them getting screwed over later. Overall this storage unit is in a convenient location and average overall. I have unfortunately had various types of bait and switch experiences with other storage units so it seems to be industry-wide practice, so in reality this place is just average or slightly better than average due to the location, price, overall deal, etc. If you go with it, expect something like this to happen and be sure you get the correct rate in writing one way or another and make a note of who you spoke to at each step in the event they try to not honor the correct rate.Full Review
I mean, it's a storage facility so there isn't too much to say here. But mostly, I was pleased with how helpful, charming, and funny the staff has been. They answered all my questions clearly and quickly, and added a lot of personality to the proceedings. Thanks a lot, guys!Full Review
My son is a marine and was set to go into quarantine then deployment, he was supposed to have sold his vehicle prior to leaving but an issue came up the night before and he could not sell his jeep. He had no safe place to keep the jeep and it was in mint condition, therefore, we were so afraid it would get stolen or damaged while he was away. I was frantic and tried to get a flight out to CA from TX to help with the situation. I sat and looked at my computer and then just said a prayer for the solution. I pulled up storage units and found a 1-800 number and then the girl on line placed me on a very long hold. She then patched me into Mr. Derek and the rest was history! In my son's words, Mr. Derek, you saved us! He helped my son find a cover for his jeep and was very patient and kind to him. I also did all the paperwork very seemlessly via email. I know he will watch over my son's jeep while he is serving our Country!Full Review
Awesome customer service experience - easy, convenient location with extraodinary staff!!Full Review
Great experience. Jala on the phone was so friendly and that's what got me in. All of my belonging were destroyed at another storage this summer. It's been so stressful.
She showed me several options. Had a move in Promo and even a truck to move my thingsFull Review
From scheduling an appointment to view, to signing paperwork this was a great experience. Staff were friendly and helpful.Full Review
I reserved a unit online and showed up the next day to check it out. Met with Brianna and she showed me the unit and other available units. She got the paperwork going and I was moving in within 20 mins. For me, this area is centrally located (instead of heading to North or East County) and well priced. Thank you.Full Review
I needed a small storage for 6mos to a year, looked some up online and found this place. The customer service is excellent, they live on the premises and theyâre so helpful. The temperature is good, not too hot or cold. The wood is fresh not eat by bugs or moisture and it doesnât smell old. Easy to do paperwork, very fast and simple.Full Review