Public Storage - Glendale - 6443 W Bell Rd

Manager on Duty is very pleasant and informative. Great welcoming attitude. Top service in my opinion

Initial rating is 5 we just moved in 2 days ago

The storage and security aspect were adequate, but the reason for the 2 stars is the attempt to squeeze as much money as possible from renters. In oder to use the storage space, we basically have to purchase the lock that public storage sells, which is a cylinder lock. There are few effective replacements for this lock because of its uniqueness, but we are forced to use this particular brand of locks. Yet management uses regular padlocks to lock unused units by adding an attachment to the lock. Stop forcing us to spend an extra 22 dollars on these locks and let us utilize our own effective locks on the storage spaces. This is all an attempt to get as much money as possible from the renter. The money may not seem very much, but the principle behind it, and the fact that public storage uses regular locks for unused units, but forces renters to use these other more expensive locks are what angers me.