Storage King USA - 090 - Tuscon, AZ - Fort Lowell Rd

I got this on price ($38) and should have known better. I arrived at my unit and the tag on it said latch was in working condition. No, it wasn’t. I know how this latches work and this one didn’t. I called the office and as soon as I started to leave a message the message ended because the voicemail was full. No directions or signs to follow to find unit, arrows or signs would be helpful. Being open on a Monday or having an on site manager would be helpful. Some buzzers placed so people could talk to office without having to walk to office would be helpful. Having handicapped parking closer to C door instead of behind building would be helpful. I’m going to find another place, good thing I came here before movers did or I’d have lost an hour or so ($209 per hour) trying to rectify this. I want my $81.13 back! Sincerely, very unhappy camper.

employees polite, answered all questions, and gave immediate help when in storage facillity

Very rude young girl working in office moving in someone locked out unit ran after then to say u locked wrong unit fir department was there person locked in elevator. Got to my unit and someone has stolen my belongings my son passed away and the things I had left of him were there gone . They refused to watch back videos to see who took it I called corporate let many emails letting them k ow I just wanted my sons belongings that all I had left of my baby. And never do much as a reply . Never again