I was very satisfied with the service that "John" provided at the Cotner/Pontius location. I took a small cubicle on 10/12/20. I believe he is the manager. John was professional and helpful. In these challenging times, it is nice to interact with an employee who definitely knows his job, can answer your questions, and does his best to satisfy your needs!Full Review
Very friendly and informative. Explained everything clearly.Full Review
5' x 5' Unit
Climate Controlled, Interior, Roll Up Door, Underground Level
I had a great experience. Staff was very helpful.Full Review
Few days ago, i went to get some things from the storage, when i park at the loading zone, were some trash on the floor, i move it, ( the trash ) to the side, and i did my things, when i left, i was on the way home, i receive a call from storage office, lady was kind agressive and rude saying that i left trash on the loading zone, i ask her to check security camera again and call me back, she did, and she call me back, saying bla bla bla about rules of the location, she saw on the video that i dindt, and didnt apologize for the way that she talk to me first.
Im looking for another storage on this days to move my stuff from this location.Full Review
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Swing Door
I am a 13 year customer of Los Angeles Fine Arts & Wine Storage. Recently, I had occasion to need more storage. I didn't think twice. I signed on with these guys. As usual, the folks at the facility were helpful, went through the paperwork quickly, efficiently and provided extra help. The facility is kept very clean and, of course, the temperature controlled environment is a real plus if you are storing art, wine or filmed materials. I really like the people who work there.Full Review
Wish I would have moved my storage to you years ago!
What a wonderful facility and kind employees.
My move when well, and I love that I can access my storage
space almost anytime!
Thank you for providing excellent service.
Shellie AndersonFull Review
Very efficient rental experience. I rented a unit from Public Storage many years ago and remember signing lots of hard copy paperwork. This time, it is all electronic and quick to complete. The on-site manager was courteous and helpful.Full Review
Aaron, the associate that processed my move-in, was really friendly. Quick transaction and he did a great job explaining everything. The facility itself is newer, has great controlled access and an awesome location.Full Review
Good service, good location, nice people and hoursFull Review
Renting at the Hollywood Way location in Burbank was great. The rep on-site, Angela, was very helpful and extremely friendly. She showed me around the facility and explained everything to me. Also, their access hours are long which is a big plus.Full Review
Sue made the process of seeing the space, doing the paperwork and getting auto-pay all arranged a genuine pleasure! The facility is SPOTLESS, everything works as it should, and security is even better than I remembered it being. (I'm a repeat customer, because I felt well taken care of then, and STILL do.) Thanks to Sue for doing such a great job. We love the Burbank location.Full Review
Despite having both phone and email confirmation, when I arrived I was told that my reservation had been cancelled as a "no show." So for 10-15 minutes, I had to stand there while the customer service agent tried to figure it out. Thankfully there was still a room available and the agent was very helpful and thorough for the rest of the interaction, but the cancelled reservation was simply unacceptable.Full Review
The staff was very professional and courteous.Full Review