Public Storage did an outstanding job confirming my reservation by making personable phone calls, they exceeded my expectation when it came to scheduling appointments to check in especially during this pandemic. The staff were extremely friendly and my experience was so great. I highly recommend them!Full Review
Convenient and very accommodating! A great storage unit with wonderful staff!Full Review
No 5' x 5' Units Available
No 5' x 10' Units Available
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Swing Door
I was very satisfied with the service that "John" provided at the Cotner/Pontius location. I took a small cubicle on 10/12/20. I believe he is the manager. John was professional and helpful. In these challenging times, it is nice to interact with an employee who definitely knows his job, can answer your questions, and does his best to satisfy your needs!Full Review
Very friendly and informative. Explained everything clearly.Full Review
Wish I would have moved my storage to you years ago!
What a wonderful facility and kind employees.
My move when well, and I love that I can access my storage
space almost anytime!
Thank you for providing excellent service.
Shellie AndersonFull Review
Very efficient rental experience. I rented a unit from Public Storage many years ago and remember signing lots of hard copy paperwork. This time, it is all electronic and quick to complete. The on-site manager was courteous and helpful.Full Review
I had a great experience. Staff was very helpful.Full Review
Few days ago, i went to get some things from the storage, when i park at the loading zone, were some trash on the floor, i move it, ( the trash ) to the side, and i did my things, when i left, i was on the way home, i receive a call from storage office, lady was kind agressive and rude saying that i left trash on the loading zone, i ask her to check security camera again and call me back, she did, and she call me back, saying bla bla bla about rules of the location, she saw on the video that i dindt, and didnt apologize for the way that she talk to me first.
Im looking for another storage on this days to move my stuff from this location.Full Review
I am a 13 year customer of Los Angeles Fine Arts & Wine Storage. Recently, I had occasion to need more storage. I didn't think twice. I signed on with these guys. As usual, the folks at the facility were helpful, went through the paperwork quickly, efficiently and provided extra help. The facility is kept very clean and, of course, the temperature controlled environment is a real plus if you are storing art, wine or filmed materials. I really like the people who work there.Full Review
Space is clean and updated. Staff is courteous and nice. Elevators are very slow though.Full Review
After I booked a space online, I received a follow up phone call to discuss what I planned to put in the unit. The manager wanted to confirm that the space was the right size. I loved the extra attention.Full Review
No 5' x 5' Units Available
5' x 10' Unit
1st Floor, Climate Controlled, Interior, Roll Up Door
Aaron, the associate that processed my move-in, was really friendly. Quick transaction and he did a great job explaining everything. The facility itself is newer, has great controlled access and an awesome location.Full Review
Good service, good location, nice people and hoursFull Review
Everything was fine except that last week (Monday-Tuesday & Wednesday) I left repeated voicemails during business hours to find out whether there would be gate access on Easter Sunday. I NEVER received a return call or voicemail from the property manager. I finally had to call the 800-number customer service to obtain an answer. It seems that the they were more than accessible to answer all questions initially but once I had signed the contract, they had no interest in responding at all.Full Review
Friendly, clean, very organized registration and check-in, made everything very easy and comfortable.Full Review
Despite having both phone and email confirmation, when I arrived I was told that my reservation had been cancelled as a "no show." So for 10-15 minutes, I had to stand there while the customer service agent tried to figure it out. Thankfully there was still a room available and the agent was very helpful and thorough for the rest of the interaction, but the cancelled reservation was simply unacceptable.Full Review
The staff was very professional and courteous.Full Review
Your staff were very helpful and kind. The unit was clean as was the hallways. The experience was very pleasant.Full Review
I had three contacts and they were perfect from start to finish. The first was calling and speaking to someone from their website, this person was extremely helpful, kind and knowledgeable. My second contact was with a location where I was then forwarded to an additional location that had a unit that met my size and price point which again in all cases everyone was helpful and the technology was streamlined and concise. I fully recommend this company.Full Review