Nicole was a pleasure to work with! She is very efficient and kind and clearly knows what she's doing. I greatly appreciated her keeping me updated on availability before I was able to secure a unit.Full Review
Public Storage in Newark, CA is emblematic of the KISS principle. Remember? Keep It Simple, Stupid. From walking in the front door to leaving with contract, lock, keys, space, and autopayment was no more than 15 minutes, including a visit to the space. Blissfully easy and uncomplicated. What else could anyone want?Full Review
A lot cleaner than other storage places that I have used in the past. Friendly and knowledgeable staff.Full Review
The staff is very nice the place is ok. I don't know the one I book is not the same as the one I saw a week ago for demo. There is some hidden cost which is not a lot but should know ahead of time. The hidden cost is Admin fee, lock fee, the rate only last 6 months.Full Review
The location is close to home, very convenient for the numerous trips I need to make clearing out my house for sale.
The staff was friendly and efficient.
The size unit I need is reasonably priced.
I appreciate being able to set up automatic payments right away.Full Review
My experience with public storage was 5 out of 5 stars i was in for only like 20-25 minutes the worker showed me the units and what it would look like space wise and and answered any questions I had for him very helpful and explained everything thats normally asked by customers i will definitely be recommending them in the near future.Full Review
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Roll Up Door
I asked.for a climax controlled unit I talked to staff about the climax it is 90 degree and that it not climax controlled. It is cooler out side and I'm concerned about my things in my unit. This is not an insurance issue it is a advertising issue / facility issue please address this issue with me. Thank You Scottie Potter
Rented a unit this weekend from Public Storage. Octavia was an absolute pleasure to deal with. She was kind, patient and made sure I had everything I needed. The facility was clean and well maintained as well. I would absolutely recommend this location to others!Full Review
My first storage rental and Tina was very helpful and professional.Full Review
When I arrived about noon, the location was closed with a clock thing on the door saying they would be back by 9 (?). After waiting awhile, I left and did a few chores and returned - now they were open.
I requested to add a 2nd larger storage as I already had one there already. No problem - they had several available. I asked what the rate for the 10x10 and was told $55/mo - great! I was curious and asked what was the rate I was paying already at their facility for a 5x10 - answer $67. Huh - how come a unit half size 5x10 costs more than a full size 10x10. With a straight face like I was stupid, she sez - well corp sets prices daily - so there.
OK - so w t f- so I signed up.
So just just up & be happy with the new pricesFull Review
5' x 5' Unit
1st Floor, Climate Controlled, Interior, Swing Door
Stephanie helped walk us through the process of renting a storage unit. We needed a storage unit on short notice and she helped us with size change, an easy access unit on the first floor, carts to move and paperwork. She was so nice and a good stress reliever on a rainy Sunday of heavy moving. I would recommend this clean facility and these helpful girls to all needing storage. And they took the care with the coronavirus in place with one customer at a time as well, wiping down the area and wearing masks and gloves.
Thank You Stephanie!
Thank yoFull Review
The staff was amazing and very helpful. The process was quick and easy. Great prices too!Full Review
If I could give more stars, I would. Thanks to Al! He was extremely helpful, very accommodating, quick to check me in, made sure my unit was all ready to go before handing off the keys, and most importantly (especially during this crazy time), he was very nice and pleasant to talk to! I read a lot of good reviews - all mentioning Al - before deciding to reserve a unit here, so I'm very happy with my decision.Full Review
Very fast and easy service and a clean property.Full Review
Unfortunately I just moved in and they let me borrow two carts to move my stuff in. Never did they tell me there is a one cart limit. I went back a couple days later and they said I could only borrow one at a time even though we had two IDs. The person at the desk said they were extremely busy. When I went to grab my cart they were all there and none borrowed. Just don't understand the service.Full Review
everything is excellent my congratulations greetings guysFull Review
This location in specific has been really helpful with not only information but helping out in serious situations during this Pandemic. Michelle, which is the main customer service representative, has done everything possible to help for my late fee's since I've been jobless and she even has gotten beyond to give out resources to help my situation. She's a great asset in the business, with a beautiful personality! Made me super comfortable to choose Public Storage in Capitol, San Jose.Full Review
Beonkaa was wonderful! she had great customer service skills, very prompt to return out call and very knowledgeable about the unit we rented.Full Review
I had hoped to do the e-rental, but was forced to go to the site to complete the rental agreement because e-rental requires that you purchase insurance. My home owner's insurance covers the items in storage and there is no way to report this through the web.
The person at the site was courteous and very helpful. Everything went quickly and I was out the door in very little time.Full Review