Public Storage - Santa Cruz - 2325 Soquel Drive

Erica was professional and personable. She helped us get a great deal on a unit that perfectly fits our needs and exceeded our expectations. We appreciate not being oversold. She was thorough in explaining all fees, due dates and expectations of us. Overall we would return to this location specifically for all our storage needs even if say another location had a cheaper price based on the level of customer service we experienced here.

This place is alright. Its nice and clean for the most part. My only issue is the business hours to access your unit. They close gate access at 10pm. I need more time than that. And if your a little late coming out of building after 10pm they punish you by only letting you in during the office business hours which closes at 5pm which in my case is impossible to come by. I left 15 min after 10pm and they called next day to tell me i that i could only go in my unit during office hours. Because of my Work , that would mean id never get there in those hours. They would have me locked out. I had to beg for another chance... I think they need to make a walk through daily letting all tenants know when its close to closing just as a curtorsy warning. Because there is no clocks inside storage buildings and its hard top keep track of time when you are so busy packing, unpacking, or organizing. I think the punishment for being late exiting the property is harsh. Hopefully they can have more sympathy for peoples differences in schedules that limits the time they have to be on the property. It would be so relieving to actually find a storage place that stays open all hours or to late hours at least. One more thing thats frustrating was the lights inside are motion censored and they do not stay on very long at least where my unit is located and the only way to turn the lights back on is to walk far down the hallway and move in front of the censors. Its a huge inconvenience to not be able to see what you're doing and have to stop working to walk way down the halll over and over again. They need to change that.

Great service