Extra Space Storage - 8558 - Lake Mary - Rinehart Rd

Troy Ather

As someone that sells technology for a living and have met with thousands of clients over three decades you learn a lot about how a business functions. Having said that, Extra Space has the smoothest transaction I’ve ever seen as a user. GREAT Customer skills when I called in. Once you decide your particular size it’s game on. Provide your card through a secure link, receive the text, email while on the phone to lock down the agreement, I get a call while on the call with the Customer Agent, they leave a message welcoming me at the site I’ve chosen. My unit is ready with my lock within 15-20 minutes it’s ready for me to use. I receive the code to the gate in a text. It was the fastest, most smooth Transaction with a company I’ve ever seen. We all have seen the multiple phone calls, transaction didn’t go through, something’s not ready when you get there, and so it goes. I was stoked to see a company use technology to drive an amazing customer experience while still dealing with human interaction. The people at the Extra Space Storage were fantastic to work with. This is the Olympic Olympics. It would be all 10!! Thank you for an incredible business transaction and experience it was truly refreshing!!!!

Kathy Cartwright

This storage unit was very easy to access and the people that worked there were very kind. I liked seeing someone from the office drive by while I was at my unit. It helped make me feel safe. I didn't like all the speed bumps as I had many things that are glass. But I did understand the bumps being there for safety. Id recommend this Storage place to anyone, and would use it again if necessary. Thank you for all your friendliness and making payment easy.

Carmen Lugo

We have used Extra Space Storage many years ago to store our travel trailer and have always had a great experience. It's been 10 years since we sold our travel trailer and found a need to store some miscellaneous items we had. So we didn't hesitate to go to Extra Space Storage for our needs. Their pricing is still better than the other storage places in our area, and the people there are still as friendly and helpful as ever. Save time, and go check out Extra Space Storage for your storage needs - you will not be disappointed.

Marcella Eimers

Aaliyah at Extra Space Storage was wonderful. I was stressed about switching storage units because I'm on a tight fixed budget, but she was so friendly, understanding, and patient throughout the whole process. She took the time to find me a great online deal that fit perfectly within what I could afford. She never made me feel judged or uncomfortable about needing to stick to my budget, and her kindness really gave me peace of mind during a tough time.

Sherry Czwakiel

Great online experience. Everything was waiting for me when I got there. The only thing I would recommend is you also provide the door combination to get into the climate control units. It was not provided in my paperwork but fortunately another customer happened to be unloading items wgen i arrived and I was able to ask them. I would not have been able to get in otherwise and needed to store my items that day.