Storage King USA - 121 - Panama City, FL - North Star Ave

Easy to reserve, to find and to move in. We had some questions, being this our first time, and we did get someone to pick up the phone who was very friendly to answer our questions.

Easy to reserve. Easy to find the unit. Great customer service

I was able to reserve online and I was amazed at the price. Very affordable. I believe Storage King has the ability to be the leader in their industry. But the customer service aspect must be addressed because it is a large deterrent. I had questions about my reservation but found it difficult to find anyone to talk to. There was no one in the front office during business hours. There was no one to call except the option to leave a message. The online confirmation was not clear on where the unit was or next steps on more in. I called the central phone number and the general customer service agents didn’t seem to know anymore than I did and told me I had to go in the office when someone was there (which was a toss of a coin when that would be). I had already tried to go during regular business hours and there was no one there. On my second trip that I took to try to figure out my confirmation, there was someone in the office. Once I was able to get help, then everything went smoothly. I think the storage unit is very nice, clean, and affordable. I would just recommend having a phone number that actually works for the front office (instead of only being allowed to leave a message), have someone in the office during business hours (or leave a sign saying when they will return), and training the central customer service to be able to answer basic questions.