Extra Space Storage - 3285 - Decatur - Decatur Rd

Perle R

Nick at Extra Space Storage was absolutely amazing! He went above and beyond to help us out, brought us water, helped me carry things, and was so kind and professional the entire time. Customer service like his is hard to find these days. He truly made the whole experience so much easier and less stressful. Also this location is very clean and safe! Highly recommend! Thank you Nick, you’re the best!

katherine horne

Donna Lewis is absolutely outstanding. Not only is this the cleanest storage facility I’ve ever used, but Donna consistently goes above and beyond to make me feel safe, comfortable, and valued as a customer. One example that really stands out: I have a unit for work and recently had a large amount of boxes to throw away. Donna didn’t hesitate to jump in and help me move everything to the dumpster and helped me throw it all out. That level of customer service is rare these days. She always checks in on me, asks if I need help, and truly cares about the people who use this facility. I’ve never had an experience like this at any other storage facility. Every facility needs a Donna..she sets the standard for what exceptional customer service should look like.

Nikki Brown

I've been coming to this location for a while now, but today was what inspired me to write a review. I got a chance to speak to the new Store Manager, Donna Lewis and she was such a breath of fresh air. The store was clean and it smelled really good. I had some questions and concerns about my account and she was able to resolve it.

William Michitsch

Used a 10x10 unit here while I was deployed and had a great experience. Super easy to set up and manage everything online, which made a big difference being away. Access was always simple and the place felt secure and well-maintained. No issues the whole time—would definitely use them again.

Ela B.

I had a great moving experience thanks to Nick! He went above and beyond to make sure we had everything we needed and he was incredibly kind through out the process, it is few and far between where you can find such great customer service at storage units! Highly recommend this facility if you want to be well taken care of long term!! Thank you Nick!