Public Storage - Arlington Heights - 20 E University Drive

Aden is AWESOME!!!!!! She is friendly, respectful, helpful and through. She answered every question and concern. Contact me to inquire abt my lock not being on my unit. I am so grateful for her going above and beyond in her job duties. I have and will recommend her public storage location to everyone I know and talk to. I talk a lot (laughing)

There was a mix up in the reservation, but it was resolved quickly. Great customer service Arlington Hts., IL 60004

I am so disappointed in the payment and response system. I could not log into to view my account --I tried to enter the contact information and I never received a response. I assumed that I was set up for automatic bill pay but when I was not I was charged an additional ten dollars for paying by phone. Than I decided to call and have my account information straightened out and the account operator told me that there was a different four digit number associated with my account. My drivers was copied when I was there, so I do not know what the issue was--my husband had an account years ago, but that contract was terminated, so I do not know if it was his. All I know now is that they have not fixed my online user login, the four digit code with my reservation is wrong and I was charged 10 dollars extra because this was not fixed.