Extra Space Storage - 3401 - Arlington Heights - Rand Rd

Phil

What a great facility. Bob the manager was very helpful with helping me select a unit. They also had plenty boxes and supplies.

Christian Serrano

Rob is the reason I’d recommend Extra Space Storage. Super helpful, knowledgeable, and easy to work with. He made move-in simple, took the time to explain options, and the facility is clean and secure. Great experience! I’d never rent anywhere else.

Anna Gavrylyshyn

January 5, 2026

Mixed experience overall. On weekends the restrooms are closed, snow is not properly cleared in winter, and the gates do not always close correctly. Inside the storage it is very cold and windy, which makes it uncomfortable. The manager is not always pleasant and can be rude at times. The mobile app is unreliable and does not always work. The price is also very high — within six months the rate was increased to $300, which does not seem reasonable given the conditions.

JG

January 5, 2026

Extra Space Storage is great for short term storage… however, if you have longer term needs, be aware that they have a very aggressive pricing model which tripled my cost in a little over a year. This is the second space I have rented from them and the same was true the first time. Given I have been burned twice, I have learned my lesson and won’t be back unless my needs are for a few months only.

Lewis Moulakelis

Most professional staff I've experienced in a long time. Can't wait to move in. Josh in particular from management in Utah is a asset to the company image!!! Thanks to Bob also locally for his great customer service. Sincerely Lewis M.