Prime Storage - Baltimore - 3220 Wilkens Ave

I JUST WANT TO SAY,I WAS HAVING A DIFFICULT TIME TRYING TO GET MY BILL CORRECTED,I RECEIVED 1 BILL AMOUNT WHEN I CHECKED IT....DUE ON A CERTAIN DAY...SO I WENT TO PAY THAT DAY,IT WAS AN ISSUE,MY OTHER BILL HAD ADDED SO NOW THEY COULD NOT TAKE THE AMOUNT THAT I HAD,I EITHER HAD TO PAY 75% OF THE WHOLE THING OR PAY THE AMOUNT I HAD,BUT THEN I WOULD HAVE 72HRS TO VACATE.....I HAVE ABSOLUTELY NO WHERE TO TAKE BACK...AND I DID ON THAT DAY,I WAS TOLD THEY HAD TO SPEAK WITH G.M THEN I WOULD GET A CALL BACK BY END OF DAY...NO CALL YES I KNOW LIFE HAPPENS,SO IDK WHAT HAPPENED BUT I DID NOT WANT TO KEEP LETTING DAYS GO BY AS IF,I WAS NOT TRYING TO PAY MY BILL ,EVERYTIME I CALLED BACK IIT....OK ANYWAYS I WAS CALLING,WAS TOLD I WOULD BE RECEIVING CALL WAS TOLD SOMEONE WILL GET BACK TO ME...THIS WENT ON FOR 2DAYS,SO I WENT THERE,THE OFFICE WAS OPEN BUT LOCKED,SO I CALLED SPOKE WITH SOMEONE TOLD THEM THE SITUATION,WAS TOLD A G.M WOULD BE CALLING ME,NEVER CALLED ...I WAITED ABOUT 30mins THEN I CALLED BACK,EXPLAINED MY SITUATION AGAIN,HE SAID" YOU OUTSIDE NOW?" I SAID YES,HE THEN LET ME IN,HE BEING JOHNATHAN ,YES HE WAS AMAZINGLY PROFESSIONAL,UNDERSTOOD MY CONCERNS..I SHOWED HIM MY BILL INFORMATION THAT CAME TO ME WITH THE DUE DATE I RECEIVED...HE CONFIRMED,EXPLAINED MY OPTIONS,HELPED ME GET MY ACCOUNT IN GOOD STANDING SO I WOULD NOT LOOSE MY BELONGINGS,JOHNATHAN MAY FEEL LIKE IT WAS JUST ANOTHER WORK DAY ,BUT HE TRULY DO NOT KNOW HOW MUCH HIS HELP AND POLITENESS MEANT TO ME AS A CUSTOMER.....HE HANDLE HIS SELF VERY WELL IN A STRESSFUL SITUATION...NOT ONLY WAS HE AT THE OFFICE ALONE,BUT HE WAS MANAGING 2 STORES ALONE AS WELL...APOLOGIES FOR THE LONG POST ,JUST WANTED TO GIVE INSIGHT OF SITUATION,I TRULY APPRECIATE JOHNATHAN...THE SPACE I HAVE IS VERY SPACIOUS,IT WAS CLEAN ,YOU HAVE DRIVE UP TO ACCESS,BEEN WITH THEM ABOUT 4MOS NOW,JUST MAKE SURE IF YOU CAN...THAT YOU PAY YOUR BILL ON TIME...JOHNATHAN'S WORK ETHNIC IS IMPECCABLE,I CAN SEE THAT JUST FROM HIS GREETING,BODY LANGUAGE!

This was a wonderful experience. I want online and Reserve to space when I got there they was ready. Show me the unit came inside took about 10 minutes did the paperwork. I load my things in and I left. They were very professional very polite everything was easy everything was nice and clean. And a wonderful price also. I recommend if anybody need a storage area this is the place to go.