Public Storage - Brighton - 156 Lincoln St

I tried to deal with other storage places before, but yours is definitely the best in all respects: customer service, user-friendliness, staff (Jackson is great!), convenience, price.

Great experience working with Jackson at Public Storage Allston. He was friendly, professional, walked me through every detail. No complains there. Although I think the storage insurance is a bit pricy for the $$ it covers.

I've never had a big issue with using Public Storage to store my belongings. One of my only gripes about using their services is that they really push on the customer to buy boxes, moving supplies, etc when they sign up. In my case, I just needed to store some boxes over the summer while I'm away from school. I already had purchased my moving supplies. However, when I went to the location to register for the unit, the employee would not stop pushing me to buy some boxes or moisture beads, even though I didn't need anything. In the end, I caved and bought $5 moisture beads just to get the employee to move on with the sign-up process. They also hide their sign-up fees and don't explicitly tell you about the required purchase of a lock ($25!). Overall, not a bad experience, but it's definitely something that tarnished their reputation in my eyes.