Devon Self Storage - 9180 - Walpole

Jade LaVoie

October 31, 2025

I have had the worst experience with this facility. I had recently moved to Florida after my parents passed away and put everything that meant anything to me in them in a small unit. Everything from my parents ashes to things my children have made for me throughout the years. Things that were priceless and sentimental. There was a miscommunication and I was late paying my storage and I got a phone call on a Saturday at noon saying that the following Monday at 10 my belongings were going up for auction. I called them Monday morning as soon as they opened and I was told I could bid on my belongings if I opened up a account on storage treasures which I did and paid the fee and when I went to bid I was unable to because my radius was too far. The kid at the facility knew I resided in Florida and was unclear on giving me proper information and just didn’t care. I lost all my stuff for 190$ . The person who won the bid was nice enough to leave my mom’s ashes and some family photos but I have lost everything that ever meant anything to me and I am beside myself. I think I should have gotten proper notice and clear directions as I have never been in a situation like this and I specified how important it was for me to not lose my belongings. I will never be able to live with myself now and have lost things that have been probably thrown out because it was only of sentimental value to me. I wish people had more compassion for others and hope this doesn’t happen to anyone else. *** I appreciate the automated response but it doesn’t change the fact that my belongings were all I had left of my deceased parents. All sentimental nothing of real value to anyone except me. All the gifts my children made for me throughout the years, my childhood things that I have had for my whole life, everything that was passed down to me and I have nothing left. For whoever purchased my unit I am hoping they have a heart and maybe return the things that mean nothing to anyone else to the storage facility that are probably just going to be thrown in the trash. I have been sick to my stomach and heartbroken and I have nothing left but memories. There was no communication from the store to me letting me know this was going to happen and my number was in the system. I got a call the day before auction and was not given proper information on the day of and I was on the phone with the kid at the store ready to make payment and was told “sorry you have 30 seconds left it’s too late “ poor communication and no compassion and I will never be able to live with knowing everything is gone.

Giving The Glam

The storage space was incredibly clean and modern. The location was great, and I felt completely at ease. The person who helped me was so kind and welcoming. I ended up with the largest storage space, which was perfect for my needs. I also thought the price was just right. Overall, I’m really happy with the location, the staff, the cleanliness, the storage, and the value.

Merlayna Fábe

August 8, 2025

I am writing to express my significant dissatisfaction with the services provided at this facility since the change in ownership from Extra Space Storage. While I originally rated your service five stars, recent experiences have compelled me to lower my rating to zero😤. Under the previous management (Extra Space Storage), the facility was consistently maintained in a clean and orderly manner. However, since your team took over, the facility has noticeably deteriorated, with trash frequently scattered around and overall cleanliness neglected. This decline is unacceptable and reflects poor management and upkeep 😠. Additionally, I have been extremely disappointed by the lack of communication regarding additional charges on my account. Having maintained timely payments on my unit, I expected better transparency and notice prior to any billing changes. The lack of communication is frustrating and unprofessional 😡. I urge "management" to address these issues promptly to improve the quality of your facility and restore CUSTOMER SATISFACTION 🤬.

Brmatiq

September 15, 2025

So I bought an item on facebook marketplace and went to Walpole to pick it up. When I went to rent out the truck I told the manager I was gonna return the truck where I’m going, he agreed and checked me out. Now later in the evening when I went to return the truck I found out he did not change the return to what I requested so UHaul charged me $84.51 for not returning it to where I picked it at. I attempted to dispute it with customer service, they took my report and didn’t hear from them in six days, when I called again later, customer service said they contacted the office and they where told a different story. I told them to do a three way call to find the truth but they wouldn’t, when I hanged up the call I called the office to talk to this manager only to be hanged up on. This guy lied to customer service, and hanged the phone on me because he knew exactly what he’d done. Won’t go there ever.

Andrea Finch

July 12, 2025

Great storage facility. Always clean. Easy to rent and access. The only thing I don’t like is the up-charges that are placed on our unit whenever they want. There’s no locked-in rates for a certain term so they just keep going up. Otherwise, I love it!