Extra Space Storage - 0694 - St Charles - 1st Capitol Dr S

Nyssa Jones

I’ve been using the St. Charles location for about 3 years now and it’s been very easy process since the beginning! I’m a college student and whenever I first came to Extra Storage they communicated with me about all their fees and what comes with storing with them. They’re very accommodating and will work with you to get the best rate that won’t break the bank!

Amanda Kagley

November 19, 2025

If I could give less stars I would because their rates are deceptive. We went from $80 to over $100 and now our rate has increased again to almost $200. I called and spoke with someone who advised there isn’t even a current “permanent manager” that I can speak to because the location does not have one . After advising I would like to work with them to try and not have to move our stuff around especially since we were not properly notified of all of these increases they advised they sent a “postcard” letting us know of the price increase. I let them know I did not get the notice because if I did I would have taken control of this situation when I got the notice . They told me yes I did but and that they only notify by postcard no email or text/ call notification. I would recommend not looking into this establishment if you need a steady payment because from what I have seen in the short time we have been here is within months they will triple your monthly rates and continue increasing over time.

Skellz

Dakota is such a sweet and awesome person! Very attentive! Made getting my unit a breeze!

Logan Crouse

Super helpful staff everyone from andy, to dakota they are willing to help in any regard ive rented from this establishment for over a year and have never had a question that hasnt been answered or a problem that hasnt been resolved as soon as possible

Heidi Misch

Clean, easy to access and good customer service. ( Don is really nice and helpful) Though there are a decent amount of upfront costs, if u call as soon as you are considering renting space you can see if it even makes sense to get it a few months earlier to get the best rates. We did NOT experience a rate increase but could understand how that would be frustrating if we had. Our rental period was 3/2025 to 8/2025.