Check-in was a bit confusing for the employee and she had to keep re-entering information into the computer because apparently it kept deleting our info when she was trying to transfer it from the master account online?
We signed up for and reserved online, and also confirmed with a Lisa, another employee at the storage site (who was awesome and very helpful). We reserved a 10x15 unit but when arrived they had us assigned to 2- 5x15's which would not work for us at all. We were told by the check-in employee that they never know exactly what we sign up for online through that system???
Overall, everything worked out though. I suggest perhaps getting the paperwork and reservation instructions clear with all of the employees.
Great move-in special with the first month free, but the monthly price seemed a bit high to us coming from a different storage unit out-of-state paying only $45.00 for a 10x20 unit. Your prices seem in line to the other storage facilities locally though.Full Review
Everyone has been nice and friendly, just disappointed that the advertised free truck came with stipulations no one explained til 5 days after renting the unit. Kinda led my husband and I on a wild goose chase for nothing and now we are in a bind. Otherwise good location and friendly people.Full Review
Manager offered good, timely service and was helpful and courteous. She was instrumental in assisting me in doing all paperwork on line which was extremely important as I am a senior citizen.Full Review