Storage Post - Melrose (Bronx)

The website misrepresented the actual size of the space. There is a large pole/pipe inside the space that reduces the actual size to about 8x10. The staff did not inform me in advance, instead I was told that was the reason for the discounted price. Then I was told there were no 10x10 at the price that I was quoted available on the ground floor. I would have to pay more for a 10x10 without the obstruction on a higher level. I didn't feel safe during the move in even though it was just after Sun down, because there was a physical altercation while I moved in my belongings. Two other customers started fist fighting and the one staff member that was present simply watched and did nothing. She was aloof and unaffected by the obvious issues. She didn't call the police or anything she just watched. The same customers were rude and disrespectful to me and my family while we tried to leave. One of the two men began cursing at us as we backed out of our parking space. There were no carts available to help with move my belongings. The staff did nothing to about it. There were no cups to drink water in the office. Though there was a water cooler and I asked the staff for a cup. I was unable to get any water. I'm not happy with this organization. I want to move my things out as soon as possible. To be honest this has been the worst storage experience I have ever had.

The customer service agent & counter agent were excellent.helpfull, professional & courteous

Great price for the space I needed. Beats all competitors pricing.