Storage Sense - Statesville

Natalie Ramos

Great service Alyssa was a wonderful manager she assisted me with my needs and showed me around I appreciated the specials that was offered and the easy access to get to my unit definitely check out this facility for all your storage needs

Darin Aldridge

February 19, 2025

Called about deleting my card from their system after allowing a friend to use it. They kept the card on file and charged it again. I called and was assured it would not happen again. Guess what it happened again. I called and got fake concern and the run around. I cancelled the card and got a new one so these lying, thieves cannot use it again. Oh by the way, there are fees upon fees. Beware!

Jamie Demartino

June 3, 2025

The customer service was good however, the no refund or prorate policy is awful and doesn’t compare to other storage facilities. That is the only reason why I wouldn’t recommend this business.

Marianne Yeckley

Everyone was very friendly, responsive, and easy to work with. They made everything hassle free, especially since we live in another state.

Roger Siegrist

October 17, 2024

A nightmare. After several years, and $5616 paid in fees for an RV parking space, we had fraudulent activity on a credit card only used at Storage Sense. As several thousand dollars of charges from Texas had appeared, all evidence of fraud pointed to Storage Sense as the data leak. Our only choice was to pay in person monthly. However, each time I drove to the site, it would take many attempts to find a person on site to pay. As inconvenient as this was, I persisted. The cash to a local number resulted in transfer to a central office who would not listen to the issue, only wanted the credit card number; and it was through that system I believe the fraud occurred. As I am involved in the Western NC rescue effort, my frequent trips to the affected areas found me traveling near Storage Sense. My persistence paid off yesterday when I finally found someone on site. Not a person from that site, but one visiting from another. She took my payment, fees, and late charges and let me in to inspect our RV. They were unable to staff the facility due to “staffing shortages”. She left, assuring me that my exit would not be inhibited. It was inhibited, leaving me locked in the facility for an hour without ability to exit until I convinced the “Corporate” presence that I was trapped. Today we received more messages that additional fees are due, and our code to enter is again disabled. I am sure that below will be a response filled with regret, that they would like to make things better. In my history with storage sense, these will be empty words, with no tangible solution. Buyer beware of this facility. They are a large and corporate presence where bureaucracy and fees are the story, and both personal property and finances are at risk.