Public Storage - Norman - 3290 Classen Blvd

Immediately after deciding to reserve the unit for the online price of $48 a month, with a $1 plus administrative fee for the first month, I received a phone call recommending that I come in to sign the contract to insure that the type of unit I wanted would be available when needed. I did go into the office within the hour, was treated nicely, started signing the contract, and then found that I was also REQUIRED to buy insurance for my possessions. In my 66 years, and multiple storage rentals, this is an unpleasant first. I believe this should be stated on your website under the rental fee. Management also put a lock on the unit until I could return with my own; but, two days after renting it, I received an email informing me their lock was in an open position, the unit unsecured, and I needed to fix the issue because your staff can't. I explained when i rented the unit that i wouldnt be moving into the unit for two weeks. Now, it appears I will be having to take my lock within the week. These issures are the reason for 3/5 on the review.

Great storage and fast and friendly service.

Good service when Brian on duty . Not so much when Alex there since sometimes he doesn't let the presence of a customer interrupt his phone time .