Helpful staff showed options that others didn't and I got the right size I needed.Full Review
My daughter was moving from one apartment to another, but the new one wasn't ready for another week, so we had to find a storage solution. The folks at Self Storage South Side were helpful and friendly and made the process painless.Full Review
One complaint I have is that there is an extremely potent cologne smelling odor throughout the entire facility that makes me and others very nauseous. It smells as if the cologne type smell is flowing directly through the vents. I'm concerned that this odor will absorb through my costly belongings that I've worked very hard to obtain, to the point where when it's time for me to move my belongings they will be ruined due to this overwhelming odor.
Also, I do not understand why us consumers have to pay extra to have 24 hr access to this facility. Usually this access is included in the total monthly costs.
Can these concerns please be further reviewed, especially the first?
Very much appreciated!!Full Review
5' x 5' Unit
Climate Controlled, Interior, Swing Door, Upstairs (Access via Elevator)
I like the security and cleanliness of the units-also the price is fairFull Review
After paying our bill by credit card twice and sending a balance from accounts payable department and specifically asking if we were paid up, we were locked out of our unit again without notice and without receiving any invoice.Full Review
Overall, a good experience getting established with storage unit, however the manager was not there on the days I went in to do paperwork and lease. The young lady really struggled to complete the necessary paperwork and I was later called back to correct things she missed or did not complete properly. Facility is reasonably priced, reasonably secure...but unit is not fully enclosed-top of wall is open to adjacent side of building. Best aspect is location.Full Review
Great price and facility! Kim at the front desk is extremely helpful and wonderful to work with!Full Review
Would tell everyone who needed a storage place to use them. Very friendly staffFull Review
Freedom Road Self storage is a fantastic place for my needs! The facility is clean and has a lot of security cameras. The customer service is excellent. I needed a unit quickly, Cathy was SUPER! 1 phone call and I went in to sign the paperwork. Cathy went over all of my options with me and was wonderful to work with! I wouldn't store anywhere else, I even got a Veterans Discount!Full Review