Extra Space Storage - 1751 - Charleston - Ashley River Rd

C B

My experience with this business has been nothing but exceptional. Joe is hands down the friendliest and most helpful person I have worked with in any industry recently. I highly recommend this Extra Space Storage location for any of your storage needs.

Brian Evans

June 15, 2026

To begin with, the front office was empty when I first came in to speak with someone about getting a unit back in February. After standing there for a while, a lady gets out of her car in the front parking lot and comes inside, goes behind the counter and asks how she can help. The entire office immediately filled with the smell of weed. Although unprofessional, I didn’t let that deter me, I just kept on with what I was there to do. Fast forward 4 months, I just ended my unit rental there as they charged me DOUBLE my rental agreement price without notice. I called to sort this out assuming it was a mistake, but no, they informed me a post card was mailed out informing me of a rental increase. A post card I never received. In fact I signed a paper in our contract saying that if anything were to ever change on my end or there’s that it was required for them to notify me electronically by either phone call or email. No such communication happened. I asked for a refund of the difference as this was a breach of contract, and was told “maybe”. I was also told in february that the missing gate would be fixed no later than 2 weeks from the time I was signing for my unit. It was 4 months before it was fixed. There are far too many storage facilities in the west Ashley area to settle for this one. I already got a new unit the next day after canceling this one for $70 less than their new rate increase.

Claudia Winter

For a few years I've been using this storage facility, and I have no complaints. They are affordable, secure, and easily accessible. Joe has always been pleasant during our interactions, and I encourage everyone to stop by to see for yourself.

Danielle Edwards

May 15, 2026

Had a great experience! Joe the manager was super helpful, professional, and made the whole process easy. I really appreciated the great customer service and look forward to doing business with him again in the future.

Tammy Becker

The drive up feature of this facility makes it convenient for business and free deilveries are a big plus. Joe is a great manager and is always on top of the customer's needs!