Public Storage - Columbia - 1305 Rosewood Drive

I toured several locations and I was told on the phone that I could tour this one. But , when I arrived there was no one there to let me tour the location. I was disappointed but impressed with the digital access and automatic locks. I was told that I could use my own lock and get a refund for the lock when I gave theirs back. However, The digital assistant told me that all these things were inaccessible to me until I paid the first month fee. I was apprehensive about renting sight unseen but the location was perfect and I went ahead and rented. That is when the issues started. When I arrived at night there were flying roaches all around the door. When I entered the facility there were these same roaches walking around in the facility. I was very concerned because I don’t want to come to my unit and have roaches in my clothing. I’m storing my wardrobe in the unit. So I chatted with the online system and they said they would get back to me. I called again. I chatted again. But, no one has and now I have called 3 times and left messages and nothing. Also, the lock is this cylinder lock so the locks I went and bought will not work so I can’t get a refund. I feel like I have been tricked. They called me 20 times to help me when I hadn’t rented. But now that they have my money there is silence! I’m very upset and disappointed.

I can't say enough about Cecelia at the Columbia, SC Public Storage. We began working with her in March when USC canceled classes. She stayed in touch with us for 2 months as we waited for instructions on returning to campus and retrieving belongings. At a time when so many were worried, Cecelia and Public Storage weren't something we had to be anxious about.

Look, it's a safe place to store your things, the employees work hard, are clear and concise on their tours of the space and that's great--but a lot of the costs aren't optional and kinda pile up. I ended up never using my unit because I managed to find a place a week before I was set to move in and received no refund for any of it, ultimately making me feel mildly scammed by the whole operation. Places gotta make money somehow, I get it, I just came out of the experience feeling like I paid for a lock I didn't ask for and insurance I am required to purchase for a space I never used and that's not great.