Extra Space Storage - 3882 - Nashville - Madison St

Virginia Johnson

You're getting pretty much the same thing whenever you rent a storage unit, a clean unit, safety and ease of access. This has the best staff I've ever had the pleasure of communicating with. They answer, always go above and beyond to help you and are just over all wonderful, kind people. I'd definitely use this storage unit again! Thank you guys!

Leticia Johnson

Great service. Helped us fix an issue with our unit, get us hooked up with online assess.

Christopher Redhage

March 16, 2026

I rarely post reviews, but this experience was pretty frustrating. I signed up for an Extra Space Storage unit online in November for $45/month to store a few items that were causing health issues so they could off-gas. Just a few months later, my rate doubled from $45 to $90. When I called to ask about it, they said they had mailed a letter notifying me of the increase. What was even more confusing was the “solution” they offered. They told me the best they could do was increase the price to $112 instead of $90, which obviously isn’t a discount—it’s another price increase. Never received and they have no record of signature. After pushing back, they said they might be able to lower it but would need to ask a manager. The strange part is that I can go online right now and sign up for a similar unit at the same location for the original $45 price. That makes this feel a lot like a bait-and-switch pricing model. Pretty disappointing experience overall.

Jackie Henton

Chance was exceptionally helpful in locating a unit this summer for my granddaughter who’s in college. He went above measures to locate a unit after the one I reserved was too small. Thank you, Chance! Great customer service still exists!!!!

Matthew Parolie

Excellent experience. The manager Chance is one of those special people who goes above and beyond to help and be so accommodating. I can't thank him enough. Facility is very clean and easy to access.