Public Storage - Austin - 9420 Spectrum Dr

The price is fine, location is fine...........the manager Susan sold my sister and me. Not pressure sale, I mean that she is so helpful, knowledgeable and friendly..........to this day if she sees us she asks how we are doing and remembers we are dividing my mothers one unit in to two other units. I like her (smile) Laura Brown *customer of unit 1217 on Parmer Ln. in Austin, TX

My first impression of this Public Storage location was that it was clean, well maintained, and safe. I felt completely comfortable when talking with Susan as she showed me around the building. She efficiently explained the entire process and helped me get the paperwork signed, keys to the lock, and products that I needed for moving in less than 20 minutes. The entire building was spotless and has maps to show the layout of every floor so that you can easily find your unit. She assessed the furniture and amount of items I would be bringing in and gave me the best options for the size of unit I would need. She also made sure that I got the best rate for the promos that they were offering. If you need to get ahold of them, leave a message if they don't answer. Susan explained that her policy is that they work with the customers that are in the office and then immediately call people back. She wants to make sure that everyone has the best face-to-face experience possible. When I left a message, she called me back within 10 minutes. I received fantastic service there and I'm looking forward to storing my stuff with their top notch property.

My girlfriend and I rented one unit and then upgraded to a larger until a couple months later. As expected, Public Storage units in our area are clean, well maintained, and SAFE! The difference is Susan in the management office - she is unique in her ability to be friendly, professional, and efficient. We know our possessions are in good hands and if any problem or issues arise, Susan will help navigate a path to resolution. Did I mention that she is proactive as well? Thanks for your commitment to a top-notch operation.