Public Storage - Richmond - 5440 Midlothian Tpke

Great staff, lengthy check in Check in and staff: I had a good experience with Public Storage overall. I found a promo online for a reduced price on the first month, which I was very happy about and sold me on this location. However, when I went to check in, the computer kept telling the staff that it could not honor the promotion. This is when the amazing ladies at the front desk stepped in and made the phone calls to ensure I got the price that I was expecting. They went above and beyond for me, and I was very thankful for that. Storage space: The storage room that I rented had a few holes in the wall but overall was clean and ready for move in. The door is a little smaller than the dimensions mention for the room, so this might be something that should be mentioned in the advertisements since I almost could not get my table into the room, which might make some people angry. Pricing: I was very happy with the pricing for the unit. It was very fair. However, there were a lot of things that happened to pop up along the check in that I was unaware of and could 100% just be my ignorance to the storage process, since it was my first time. The lady on the phone told me that I would need a dehumidifying bucket, so I was expecting that extra cost, but then there was the mandatory insurance charge, and I needed to purchase my own lock that I was unaware of. I would like to have been told this in advance. Security and lighting: The area has lighting around the facility if you need to move in at night, and you are given your own code to get into the gate, so I feel like the facility is pretty safe. Overall, would recommend using Public Storage to a friend.

Ladies was great and easy to work with

Great customer service and help.