Extra Space Storage - 1576 - Richmond - Midlothian Turnpike

Dayna Pontzer

While navigating the emotional and logistical challenge of downsizing a storage unit and safely transferring over 100 pieces of my late mother’s professional artwork, Mo provided exceptional support. She was compassionate, attentive, and knowledgeable, offering personalized, practical recommendations for handling and transferring delicate art. Her genuine care and understanding helped ease my anxiety and made a difficult process feel manageable. Thank you, Mo.

Latasha Mack

I’ve been apart of this amazing Extra Storage location for 6+years. The customer service has always been phenomenal. Mo has always provided me with the best top notch service when I was in need of something. I get excited when I hear Mo’s pauper happy and professional voice, it truly makes my entire day!! I would recommend this location to anyone who is looking for a secure storage place to hold their belongings!!

Tanya C

Mo was amazing she was very helpful and super friendly. We are so stressed and she definitely eased it a little. Awesome customer service.

Krystal Coleman

The customer service I received here was amazing!!!! Mo was so awesome took her time and provided me with all of the information I needed. If you're looking for a clean and well kept storage unit this is the place!!! Thanks MO!!!

Garlyn Bell

I’ve used the Midlothian location for years with a great experience. Mo was amazing support and made our checkout so easy, we were so grateful!!