So far so good. Little confused at first how to make an online payment, worked it out.Full Review
Max did a great job, friendly and efficient. He showed us the unit, completed the paperwork and answered all of our question. We were very satisfied with our choice of facilities to store our possessions.Full Review
5' x 5' Unit
10' Ceiling, 1st Floor, Interior, Swing Door
50% OFF your first 2 month's rent! Plus a FREE high security lock! (Excludes parking spaces.)
Easy online reservation. Easy paperwork. Easy access. Moving is hard to begin with, in addition having to separate yourself from your personal belongings, is all a bit stressful. The staff at this site was awesome. Efficient, quick, individual attention and overall helpful. I never have an issue getting in and out of the loading dock, even with so much construction around the building. I feel my stuff is safe.
Not so easy bill paying. I'm always late with my payment because i can never do it online, so I'll wait till I go in to the facility.
The free moving truck was just what I need to pack everything in for a quick easy moving!Full Review
I spoke to someone at the facility the day before I moved in. He said I could meet him there the next day at 3:00, or do the paperwork on-line and I could move in any time I wanted to the next day. I chose to do the paperwork online, got the gate combination and loaded up my car the next morning. I went to the facility to move in and there were orange cones across the driveway. They were tarring the driveway by the entrance. I parked my car on the road, went to the office (wearing a mask and gloves), the gentleman inside would not speak to me-he pointed to the phone number on the door. So, I called and asked how to use the gate code-I put the numbers in and the gate didn't open. He said "if you'd read your contract, you'd know you have to press star at the end". I asked him why he didn't mention the re-tarring when I spoke to him on the phone the night before and he said "I didn't know". No "sorry for the inconvenience". He said I could walk down to the door of my unit's building and get a flatbed for my boxes, but that I would have to walk back and forth. No problem, I thanked him for his help. I went down to the door with a couple of boxes-it was also key coded, so I couldn't get in. I looked at my contract and it said the manager would have to open the door for me the first time and give me the code. (I guess he didn't read the contract either). I called him again, no answer, so I left a message asking for help with the door. Luckily a woman, who turned out to be the property manager, was walking by, and gave me the code when I asked her if she knew what it was (I thought she was another customer.) She said the guy working had gone to lunch and was very nice and apologetic. I would never recommend this place to anyone.Full Review
I was as attentively listened to & this was not only felt but proven by the effort put forth to provide the most appropriate option all while reiterating my specific scenario. In addition when I contacted the facility the staff, especially Christina put a lot of time & effort into assisting me through an extremely difficult situation with the heart of compassion, grace and sincerity. In the midst of a chaotic & devastating trauma I found a reminder of the beauty still remaining within unexpected places & experiences that blessed me with true humility & gratitude. The effort of all 4 individuals I encountered was impactful in ways they may never fully know. Thank you.Full Review
Less than 3 minute on line pre registration the night before; the next morning Tanna had me checked in in less than 10 minutes. They even sell locks on site for those of us who might have over looked the need for locks.Full Review
No 5' x 5' Units Available
5' x 10' Unit
1st Floor, Alarm, Interior, Light in Unit, Roll Up Door
Federal Way Supreme Self Storage is a brand new, super clean facility. It is very conveniently located on Pacific Highway. Contactless online rental process was very easy. The layout of my unit and the roll up door allow me to utilize every single inch of storage space.Full Review