Public Storage - Seattle - 1602 15th Ave W

Cathrine Gu (Kit Gu)

July 22, 2026

Courtney and kai the in-person reps were fantastic at assisting me and showing me the in person units. However, I have quite the opposite experience with your customer service line. I initially booked a reservation online about a month ago, just to guarantee finding a space that would fit my specific needs of being on the ground floor for accessibility purposes, and finding an affordable option. When I called to confirm my reservation, someone (I don’t I didn’t get their name unfortunately) spoke with me and they themselves seemed very confused. I repeated my reservation number and they said everything should be all good to go. About two minutes after this interaction, an email was sent out to me saying that my reservation had been updated. The reservation that I initially made one month ago was for a $74 per month deal and a ground level 5 x 12 space. This new update not only downgraded my space from 60 square footage to 40 square footage being a 5 x 8, but it also was no longer on the ground floor. Ask someone who constantly has to fight for accessibility and affordability, I really struggled with this update to my reservation. I called back a few times and was very confused. How none of the documentation had been noted. I called to ask to see who made the changes to my reservation, but the person I spoke with the second time said they had no such history or way to view that. She just kept on telling me to cancel that reservation and just book a new one for what would now be two times the price and no longer ground level.

Will Smart

July 19, 2026

One of the worst managed storage facilities I’ve ever encountered. My unit was broken into and over $20k worth of items were stolen. I knew the 7-day window the theft occurred, but management refused to share any video footage, and openly admitted they already suspected a tenant on my floor was accessing the building after hours with unauthorized guests. My unit was on a secured second floor requiring code access, yet the only cameras are at the elevator and loading bay, and management couldn’t even tell me whether my belongings were ever seen being moved out or not. The thieves completely disassembled the walls of my unit to get in; my lock was still intact. Everyone’s unit is at a similar risk. I later learned the central alarm was triggered during the exact window my items were stolen, but neither the property manager nor the regional manager responded, investigated, or notified tenants that a security breach had occurred. I only discovered the break in because I happened to return to my unit that week. The response from management has been indifferent at best and negligent at worst. They have not escalated my request for a refund, have not been contacted by the district manager or even provided an email to communicate beyond the property manager, and have shown zero urgency or accountability for a crime that happened inside their “secured” facility. If you value your belongings, do not store them here. The security is completely inadequate, the management is unresponsive, and the lack of transparency is alarming.

Reine Abubakar

August 6, 2026

After talking with pushy sales people over the phone, I was able to schedule an appointment to tour this facility before choosing to commit (they wanted me to start a lease before seeing the space first). I showed up at my appointment the next day and the manager was nowhere to be seen. I called customer service and they tried to get me to sign the lease again. After firmly telling them I want to see the unit first, they shared the manager's direct #, but there was still no response when I called. While waiting, I also met a disgruntled customer who said they weren't picking up their calls either when she was asking for help about her storage unit. According to customer service, the manager oversees 5 different locations, so I assume they are largely absent.

Kaiha Springer

I had an amazing experience with Janelle. What a beautiful soul as a person and as someone who made me feel very valued as a customer. One of the easiest and best experiences I've had a public storage and storage location ever. I absolutely made a great choice moving my stuff here. Moving can be tough and stressful but this location has it all waiting for me and I booked it same day online. Cannot praise this location and Janelle enough.

Franklin Sierra

Thank you Courtney, for the professional service you provided. In a world where customer service can sometimes feel rushed or transactional, Courtney truly stood out in a way that deserves to be acknowledged. From the very beginning of my interaction, Courtney approached everything with a warm and genuinely cheerful personality. She immediately made the experience feel welcoming and comfortable, which made a big difference. Moving, organizing storage, or dealing with space issues can be stressful, but her attitude helped turn what could have been a frustrating situation into a smooth and positive one. What impressed me most was not just her friendliness, but the level of care and attentiveness she brought to the interaction. Courtney took the time to listen carefully, answer questions thoroughly, and make sure that everything was clearly understood. She never made me feel rushed or like I was just another customer passing through. Instead, she showed patience and professionalism that made the entire process much easier. Her positive energy is also incredibly noticeable. Courtney carries herself with a bright and upbeat demeanor that creates a welcoming environment for customers. It’s the kind of personality that naturally makes people feel comfortable and confident that they’re being taken care of by someone who truly enjoys helping others. Another thing that stood out was her willingness to go above and beyond. It felt clear that she genuinely cared about making sure everything was handled properly and that the experience was a good one from start to finish. That level of dedication doesn’t go unnoticed, and it reflects very well on both her work ethic and the company she represents. Employees like Courtney are the reason customers remember a business and feel confident returning in the future. Her professionalism, kindness, and positive attitude are a strong reflection of what great customer service should look like. She clearly takes pride in her work, and it shows through every interaction. I truly appreciate the help she provided and the effort she put into making the experience such a pleasant one. Courtney is a wonderful example of how meaningful great customer service can be, and I hope she receives recognition for the excellent work she does. Public Storage is fortunate to have someone like her representing the company. Thank you soooo much again Courtney! Keep it up!