Started renting 5'x5' unit in May 2020. 12/26 e-mail advising monthly rent is jumping from $15/mo to $27 after 7 months in February 2021. Almost double. Merry Christmas from Affordable Family Storage.Full Review
Arrived as they were opening on Saturday, had paperwork done by 9:20, was getting stuff in by 11. Only drawback is that they have just one freight elevator. If someone bogarts it and doesnât put the gate down after they have cleared it, everyone gets backed up.Full Review
Loved the staff. Victoria, Rebecca, and the great guy who helped us with the elevator. This space was perfect for us to put our stuff while we figure out where we are going next in life.Full Review
This was the best experience I've had in a long time. Tavares was amazing. We rented remotely in Minnesota and our unit was ready when we arrived. Everything was quick and easy. We were even able to leave a key for someone else that will need access at a later date. Very convenient location and very clean. It was raining but we were able to unload in a covered building. We are very happy with everything!Full Review
When trying to ask questions, the rep would not let me finish and continued to talk over me. I had to call back at least 10 tens to get my questions answered after i was hung on. Currently paying $187.00 per month for a 10 x 15 unit when a new customer quote online is $118.00 per month. Only answer I received was rates can go up whenever and if so, they will let me know. Still no answer why the $69.00 difference in price.Full Review
We looked around at alot of storage places.
This is the best price and the cleanest place. The staff is nice and super helpful.
The carts and elevators are such a help.
We are very happyFull Review
Very friendly, helpful! I needed to change my unit at the last second.
Never was an issue. We looked at a few units and we were good to go.
Easy in and out. Lots of space to unload/load. they have carts to make it easier to transfer loads.Full Review
5' x 5' Unit
Climate Controlled, Interior, Upstairs (Access via Elevator)
Your self storage on wheels definitely fulfilled my need! It made my storage experience very easy, affordable and almost effortless! I would definitely recommend your services to anyone who needs this kind of service! (And I am not easily impresssed). Thank You!!Full Review
I paid 850.00 for 2 months of storage. I did give a 2 week+ notice but NOT the 30 day. I currently do not have the trailer it was picked up due to me being finished and scheduling pickup. then i got charge another months rent even tho my second months completion date hasn't come. I was charged a 3rd months rent for a trailer no longer in my yard. $850.00 for less than two months storage is absolutely ridiculous. Basically anyone know its and two weeks notice counts for something. if the tables were flipped I am sure this place would have the same mind set! READ THE ENTIRE CONTRACT.Full Review
Prices are reasonable compared to other facilities. However, if you intend to rent a storage locker for the long term, you will find that they raise your rent far above what they charge for a new customer. They call new customer rates "teaser rates" on the phone, but nowhere on their website are they called that, just "rates". They will allow you to recover the posted rate, but you will have to move to a different storage locker. In my case, for a 6x11 locker I was initially charged about 50/month. After 14 years this had increased to 80/month at the same time they were offering similar size lockers for 55-60/month to new customers. They apparently don't value long-termers and as a result I moved out on the 10th day of the month. At first the front desk person said that I would be responsible to pay the prorated portion - the manager then corrected her and said that after the 5th the customer has to pay for the entire month. No problem, but again it is a kick in the pants to a good customer. As a landlord, I know the value of keeping good tenants by limiting rent increases, since turning over an apartment can be costly especially if it isn't re-rented right away.Full Review
the move was seamless and the staff was excellentFull Review
5' x 5' Unit
1st Floor, Alarm, Climate Controlled, Interior, Stacked Skybox/Mezzanine Unit, Swing Door