This is the best experience I have ever had with a storage facility. The front office folks were not only friendly, but very knowledgeable (and patient!).
I love the dry loading area, and the facility itself is very clean and easy to maneuver through the hallways. The electronic 'everything' was a big surprise, but once I got used to it, I found it great! No more punching in codes or trying to open the bay door with a key.Full Review
I love this storage location! Plus they have an amazing staff that is very helpful. I was in and out within 15 minutes when I was filling out the paperwork for this unit. The location is very clean and spacious and it looks nice. The locks are secure and come with the rental of the unit! I love everything about this place. Much better than Public Storage for sure!Full Review
This is super clean safe and run well. The staff are kind and know what they are doing.Full Review
Avoid this place like the "plague". We were building a house and decided to use Gotta Store it. We used their services for the last 16 months. After 2 months we noticed rat feces. Notified the office. Their response was to contact our insurance. Rat infestation was not covered by renters insurance. Front office then said they will lay traps and request a copy of our key so they could monitor. They place sticky traps which did a great job catching rat droppings but no rats. Over time the infestation worsened. Our couch, chairs, dinning room table/chairs, canvas children's photographs, and daughters mattress/box spring ruined with rat feces, urine, and chewed. Contact the front office again and their response was to contact the insurance. Once again insurance does not cover this damage. Talked to Jeff who basically said there was nothing they could do because we didn't their additional insurance. So, if you care at all about your belongings DO NOT USE Gotta Store It.Full Review
Had to do online paperwork, personnel were very helpful.Full Review
I thought the insurance is optional but nope. I don't really need insurance coz my stuff are not really valuable. I'm trying to save some money but then I had to take the insurance for $15 a month for the 5x5 space. Instead of me paying just $34, it totaled $49. So, nope I'm not really happy about that extra charge.Full Review
Helpful and friendly service at front desk. Getting a unit was fast and easy.Full Review