Extra Space Storage - 8249 - Phoenix - N 19th Ave

Steph Waite

October 28, 2025

This is an absolutely horrible storage facility with shady business practices! My daughter rented a storage unit for her apartment furnishings over the summer, and when we returned for the fall semester, her ENTIRE unit was infested with rats and insects. There were droppings and urine stains everywhere, and the smell was enough to make anyone gag! There was nearly $2,000 worth of damage from all the rat urine and droppings. I had to extend my stay to help my daughter clean out the unit, and we had to replace all of her damaged property. Lou, the attendant at the storage facility, told us he would take care of the situation and issue a refund for at least half of the rental fees. Instead, for the last two months, he has jerked us around and lied to us multiple times. Initially, my adult daughter tried to resolve this with Lou, but he kept dodging her calls and eventually blocked her number. Then I had to get involved, since there was no way for her to contact him. He told me he was issuing a refund for the rent that day. When I called back a few days later to tell him we hadn’t received it, I found out he had blocked my number as well. I had to call from four different phone numbers over the course of two-plus weeks, constantly hounding him to do what he promised. Again and again, he said he would “take care of it,” but then promptly blocked the phone I had called from. After all of this, he still only refunded a fraction of what he said he would. If you care about your belongings, DO NOT rent from this facility. Check out the other reviews! There are many complaints about rat- and mouse-infested units. To top it all off, the customer service is non-existent. You’ll be jerked around, lied to, and have your number blocked so they don’t have to talk to you. Initially, I was very patient with Lou, but after two months of dealing with his lies, I am done with this man and this disgusting storage facility. I will be seeking remediation elsewhere.

Hope Perry

August 22, 2025

I stored my stuff here over the summer because I’m a college student. When I came back, all of my belongings had rat feces and urine on them. I had to throw out hundreds of dollars worth of stuff and spent hours cleaning the belongings that were salvageable. Staff was not helpful with this as they said they weren’t liable since we didn’t buy the insurance. You shouldn’t have to buy insurance to ensure that the storage unit isn’t infested with rodents. Moral of the story?Don’t store your belongings here unless you don’t care about them getting ruined by rat poop- absolutely disgusting and will never use this location or company ever again.

Kasey Baby

January 31, 2026

First day here . 4🌟

Josiah LaSage

August 22, 2025

Rats got into our stuff and ruined lots of it. There were also multiple homeless people living in the storage units. One of them threw up all over the walkway. Please don’t store stuff here unless you want your stuff to be decimated by rats

Kelly Prichett

Very seamless entry to the unit and then equally seamless to get checked out. I appreciated the cleanliness, security and administration of extra Space storage. I had an mis-locked unit at one point and management quickly alerted me to this and offered a quick and easy solution. I was very gratified by the professionalism of the staff.