Public Storage - Phoenix - 3325 N 16th St

Ty Watson

June 11, 2026

OMG! I would avoid this location. I reserved online and drove 11 hours. Says it opens early but they mean access. Not open. Loading door does not stay open long enough to back in. NO CARTS. That does not help me. I dont have a hand truck in my VW. Okay... not five stars. But then add the homeless encampment 5 feet from the door. So I am supposed to open my car. take stuff out. get it through two outer doors. Elevator. Lock my car each box. Carry each box because there are no carts. Okay we are at two stars. The one star best part is they still charge you... and you can spend an hour on hold in an attempt to get anything resolved. If you press one for sales you don't have to wait a minute. Have still paid for services not received. And my non used unit is insured. Still not resolved. Public Storage DID send me this link to add my comments to Google. ONE STAR.

victoria griffin

I called down to one of the public storage locations with several questions and the lady on the phone with me was Angy Crockarell. She answered all my questions about unit sizes and pricing and the process of renting a unit and all my concerns about the climate controlled units apposed to the outdoor units. I just want to thank her for how polite and kind she was even when answering the questions I asked more than once. She is a very kind person who made me feel my questions and concerns were valid. Thank you kindly Victoria Griffin

Anthony Marshall

Highly recommend this location! My fiancé, brother-in-law, and I are finishing up our move-out on the 18th and couldn't be happier with the service. The staff is professional, the units are clean, and the whole process was stress-free for all three of us. If you want a secure place that’s easy to move in and out of, go here!

Joe Pisciotta

Angie, or Angy.... don't know how to spell her name, but she is awesome!!! Helps me with everything from changing my code to paying bills AND does it with a smile! Phenomenal customer service is what every company needs and she's a great example!!!! Btw, it's the Public Storage on 16th Street just north of Thomas. Really great people!

Couple’s Moving LLC

April 4, 2025

We always aim to leave honest and constructive reviews. Our client was fully packed and waiting with our movers, ready to move out of her unit—but unfortunately, we were unable to access the facility. Although the hours listed online state they open at 6:00 AM, it is now 7:41 AM and no one is here to assist. This type of inconvenience can be incredibly stressful, especially for clients who have scheduled labor services and made financial sacrifices to ensure a smooth move. Situations like this not only delay the process but also add unnecessary pressure to an already demanding day. We hope the facility can improve communication and access for early-morning movers and customers.