Extra Space Storage - 2255 - Surprise - N Reems Rd

Richard Hakalmazian

I was at Extra Space Storage #2255 doing their new building signs. The AGM, Donna, was an absolute pleasure to work with. She was beyond helpful to us to finding their signage Time clocks and breaker.

Tiffany Klein

I cannot say enough great things about Extra Space Storage! From day one, their customer service has been absolutely amazing. The staff is always so friendly, welcoming, and genuinely helpful. Every time I’ve had a question or needed assistance, they’ve gone above and beyond to make sure I felt supported and taken care of. It’s rare to find a business that combines professionalism with such warmth and kindness, but they truly do. The entire process has been smooth, stress-free, and pleasant because of their positive attitude and willingness to help. I’m so grateful for the outstanding service I’ve received and would highly recommend Extra Space Storage to anyone looking for a reliable and friendly storage experience!

BOB “IAMVINTAGE” OLSON

This place is awesome, it's nice and clean and everyone that I have encountered has been so nice and helpful. Grace and Angela are full of knowledge as well as Heather on the phone when others are unavailable. I am very happy with my decision to store our items at Extra Space.

Shelé Robinson

January 1, 2026

This review is based on my experience during my move in November 2025. The front office staff, Heather and Donna, were absolutely wonderful—very caring, professional, and genuinely helpful. Their customer service alone deserves a 5-star rating. Unfortunately, we ran into a major issue during our move. In the middle of moving our belongings, we were locked out of the building. The facility was supposed to close at 10:00 p.m., but access was cut off at 9:00 p.m. To make matters worse, the reception was very choppy, and I had to log onto a hotspot just to gain access. At the time, I was relocating to another state, which is stressful enough on its own. Having to deal with this situation in the middle of such a major move was beyond frustrating. When we contacted technical support, the experience only added to the stress. We were repeatedly placed on hold, transferred to several different technical support representatives because no one could figure out what to do, and the calls kept dropping. You can imagine how overwhelming and frustrating that was. Because the issue could not be resolved remotely, Heather had to leave the comfort of her warm bed to come back and open the door for us. She truly went above and beyond. On the last day of my move, Donna checked in to make sure I was able to access my storage unit without any issues, which I greatly appreciated. While Heather and Donna were exceptional, the technical support, access, and connectivity issues were disruptive and stressful. Because of these problems, I can only give the overall company a 3 out of 5.

Ashley Allen

I had a great experience at Extra Space Storage thanks to the assistant manager. She was extremely professional throughout the entire interaction, while also being genuinely courteous and friendly. She took the time to explain everything clearly, answered all of my questions, and made the whole process smooth and stress-free. It’s rare to find someone who is both knowledgeable and warm, and she truly represents Extra Space Storage in the best way. She absolutely deserves recognition for her excellent customer service.