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Public Storage - Irvine - 17792 Cowan

17792 CowanIrvine, CA 92614(512) 361-1686

4.5 out of 5 - based on 27 reviewsPublic Storage - Irvine - 17792 Cowan
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Customer Reviews of this Facility (27)
Utter loss of faith in Public Storage as a company. Terrible pricing.
I am no longer a fan of Public Storage as a company. That would be an understatement. Their price escalation policies gravely mistreat their longtime customers. My rent tripled (from the $200s to the $600s) since I moved my office records, etc., into a 10x20 storage unit near the 55 and 405 freeways in Orange County, California. My requests for a fair rent reduction—backed by PDF'd evidence of prevailing rates in the region—were denied several times. By the time Public Storage authorized a token price break, I had already rented another unit in the same facility and hired movers at $270 for 3 hours to move me from one storage unit to another. What a colossal waste of time, money, and energy! As a longtime Public Storage customer, I was deeply disappointed by this fiscal mistreatment, and I lost all respect for the Public Storage brand. On another note, I really appreciated the Irvine-area Public Storage facility managers. Two of these lovely human beings tried their best to be helpful. They negotiated on my behalf with their corporate counterparts. Sadly, they were not authorized to override the absurd corporate price escalation policies they were forced to honor.

Public Storage - Irvine - 17792 Cowan

Price - 1/5
Paperwork - 3/5
Service - 5/5
Cleanliness - 3/5
Great customer service by manager
Manny did a fantastic job of answering questions, discussing storage options and helping me get set up. Definitely recommend this location!

Public Storage - Irvine - 17792 Cowan

Price - 4/5
Paperwork - 5/5
Service - 5/5
Cleanliness - 4/5
Satisfied
Easy process & helpful staff ЁЯШБ

Public Storage - Irvine - 17792 Cowan

Price - 3/5
Paperwork - 3/5
Service - 3/5
Cleanliness - 4/5
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