Public Storage - Santa Rosa - 914 Hopper Ave

Diane was very friendly and helpful. She showed me the unit and it was perfect for my needs. She explained the process as we went along and made it easy and efficent. I was happy when I left. Sincerely, Penny Grillo

First time I attempted to enter the storage unit area, the security gate was malfunctioning and would not open. There was no one in the office and then a staff person cane from the back. He opened the gate and said there had been problems. I asked him to wait as I was afraid I would get stuck inside. This does not give me confidence in the company.

Excellent customer service from Drew, the property manager. The facility is conveniently located, clean and affordable. Only 4 stars because the following: 1. Darkly lit interior storage space with no lights in the units themselves. This means you need to bring a light with you. My previous storage space had lights on timers. 2. Extensive use of wood rather than steel and concrete. Less expensive to build but easier to break into and less fire-resistant. 3. Limited access hours compared to my previous space, which had 24-hour access via gate code for entering and exiting. Not a big deal but a touch less convenient. But I'm saving $30 / month so not inclined to complain about those things. And, as I said, Drew was professional, courteous and a wealth of information.