Extra Space Storage - 0142 - Scotts Valley - Santas Village Rd

May Wang

Great storage facility! Manager Richard was very patient and helpful throughout the whole process. The storage units are easy to access and use, making everything very convenient. I had a great experience and would definitely recommend Extra Storage to anyone looking for a reliable storage solution.

Ang

Great experience here, was able to easily get a storage over the phone and was supplied with a lock and key in my unit ready to go! Richard over the phone was so helpful and made finding an affordable unit, near me for what I needed was a huge relief! The manager Richard and his family were there when we arrived and they’re a delight! Made it easy for us to get in and park our moving truck and other truck near our unit and the whole process was so much easier than I thought it would be!

Sandra Jensen

This is my first time renting in Scotts Valley and I chose this location for the convenience, reviews and the prices. I highly recommend Extra Space at this location. Securing a new place was easy online and I received a gate code. Entering and exiting was easy. The first time I came on site, Richard checked on me to see if I needed anything and I appreciated that. They have two large carts for transporting goods from your vehicle to/from the storage location. Mine was inside access. At a certain point I realized I needed extra space and the staff was helpful over the phone to find a space near my first one. Overall this was a great experience and when I need storage in the future, I’ll choose this site.

Lauren Barghout

January 27, 2026

I had had several years of great experience with extra space storage at Santa Cruz. When my roof collapsed during a storm, my first choice was extra space storage a Scotts Valley. However, the Scott's Valley extra space manager named Richard has been intimidating to work with. When he explained all these new restrictions and rules they were self-contradictory and baffling. Finally, I got my medical team to provide two letters explaining I needed accommodation under the Americans with Disability Act. When I called to confirm plans to finally set-up my storage and bring new things to storage, he added so many new restrictions that it's obvious he has no intention of complying with my ADA accommodation. Further, he expects my 82-year-old co-tenant work as quickly and lift heavy objects as if he was a young person. Richard adds new restrictions capriciously. I STRONGLY recommend against renting at this facility, especially if you disabled or elderly. If you rent due to storm damage, the restrictions won't enable you to move in in an organized manner. Follow-up. I called the number listed by the owner and it sent me to Richard (extra-space Scotts Valley review). He will not forward me to his supervisor or the district manager. I requested a call from his supervisor over two weeks ago, but I have yet to be contacted.

Joseph G

January 16, 2026

My experience at this Extra Space Storage location was disappointing, especially compared to other locations. I previously used Extra Space Storage in Santa Cruz, and the service there was significantly better. The manager at this location was unprofessional and unhelpful. When I had movers on site and was actively in the process of unloading, I was told the facility was closed, despite the movers already being inside the gates. I was paying movers by the hour and had no alternative place to take my belongings. Instead of trying to help or communicate respectfully, the manager was rude and dismissive, repeatedly pointing to the contract and even threatening violations and trespassing. This was an extremely stressful situation that could have been handled with basic professionalism and courtesy. The contrast with the Santa Cruz location is striking — the staff there was helpful, understanding, and customer-focused. I strongly recommend choosing another Extra Space Storage location if possible.